Following Ofcom’s latest telecoms and Pay TV complaints data, we’ve issued this comment from Dani Warner, broadband expert at uSwitch.com: “With providers increasingly unable to differentiate their service on broadband speeds alone, more pressure is falling on providers to ensure their customer service is good enough to attract and retain consumers.
“In the case of TalkTalk, which continuously ranked poorly in terms of customer care at the tail end of last year, these figures aren’t particularly flattering.
“On the mobiles side, smaller providers once again proved that they had the edge in keeping their customers happy with MVNOs giffgaff and Tesco Mobile topping the list of providers most likely to be recommended for a second year in a row.
“Overall though, the big picture is of fewer complaints from both mobile and broadband customers across the board which shows that the industry is moving in the right direction.
“If you are unhappy with the service you’re paying for and you’re out of contract, it’s easy to take advantage of the wide array of options to move to a service that better suits your needs.
“Importantly, don’t be reluctant to complain to your provider. If you have a problem or aren’t happy with the service you are paying for, let them know. If you remain dissatisfied don’t forget you can take your complaint to the appropriate ombudsman services, who will review your case free of charge.”