Press release:

UK broadband speeds increase – uSwitch comments

Commenting on Ofcom’s finding that broadband speeds across the country have improved, Richard Neudegg, head of regulation at uSwitch.com, says:

“Ofcom’s announcement that average download speeds have improved materially in the last year represents a clear step in the right direction, but there is still more that needs to be done.

“There is a marked difference in performance between urban and rural areas, where users continue to lag on slower speeds, particularly at crucial peak times in the day. If speeds are only improving in major cities, which already benefit from better connectivity, it will merely worsen the country’s growing digital divide.

“While the UK’s broadband infrastructure clearly continues to improve, the sector can still do better in communicating this. Although 95% of homes and offices can access superfast services, there remain many who are unaware they can do so.

“More concerningly, many of these customers may be paying more than they could do if they changed to a faster service. Falling out of contract, which is still far too easy to do as we await the implementation of end-of-contract notifications, means higher monthly bills for inferior broadband.

“What is clear is that fast speeds are more widely available to consumers than ever before. It is well worth checking what your options are as there are always likely to be deals available for better broadband at lower prices.”

— ends —

Notes to editors

  1. Ofcom’s latest home broadband performance report is available here.

About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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