Press release:

Disappointing to see Plusnet top Ofcom’s complaint data

Commenting on Ofcom’s latest quarterly complaints data, Dani Warner, broadband expert at uSwitch.com, says: “It’s disappointing to once again see Plusnet as the most complained about provider for landline and broadband, despite the volume of complaints falling since the end of last year.

“Overall, however, the bigger picture presents a better story, with fewer complaints about both mobile and broadband providers across the board.

“In a competitive marketplace where consumers are spoilt for choice by a wide range of comparable and high-quality offerings, customer service is a crucial battleground for providers to attract and retain users. But for many companies, customer service still does not meet the standards that consumers deserve and expect.

“On the mobiles side, Tesco Mobile generated the lowest volume of customer complaints per 100,000 people, with Virgin and Vodafone receiving the most.

“Meanwhile in pay TV, TalkTalk was the most complained about service, with consumer grievances doubling from the end of last year.

“You shouldn’t be reluctant to complain to your provider if you have a problem or aren’t happy with the service you are paying for. If you remain dissatisfied, don’t forget you can take your complaint to the appropriate ombudsman services, who will review your case free of charge.

“If you’ve had enough of the poor service you’re paying for and you’re out of contract, it’s easy to move to a service that better suits your needs. Ofcom’s new text-to-switch service makes changing your mobile provider easier than ever.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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