Commenting on the news that renewable energy supplier Solarplicity has ceased trading, Sarah Broomfield, energy expert at uSwitch.com, said:
“It’s unfortunately ironic that a supplier set up to provide 100% renewable electricity had trouble paying subsidies to the people who generated that electricity. Customer service failings led to it being banned in February from taking on any new customers, which also damaged consumer confidence in the supplier.
“But the writing seems to have been on the wall since Solarplicity was handed a winding up order last month, and the company then transferred 43,000 of its customers to TOTO Energy.
“Today’s announcement only affects the 7,500 households who remained with Solarplicity. Ofgem’s safety net means their gas and electricity supplies will continue as normal, while any credit balances will also be protected.
“Those households should sit tight and wait for Ofgem to appoint another supplier. Once the new energy company contacts them, customers affected will be free to shop around for a new deal if they think they may find better prices and customer service from other providers.”
Suppliers exiting the market since 2016
Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.
Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.
The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email email@example.com with their postcode and usage details.
uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.
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