Press release:

uSwitch comments on Ofcom’s fairer prices for broadband customers announcement

Richard Neudegg, head of regulation at uSwitch.com, comments: “Ofcom’s detailed pricing analysis confirms that it is active and engaged broadband customers that get the best deals. Households that are out-of-contract typically pay between £108 and £120 more a year for their broadband than those who shop around.

“It’s good to see the watchdog looking at different ways to engage the 41% of broadband users who are currently out of contract, and these proposals build on the work that Ofcom has been doing in the fight for fairer practices for consumers.

“It is reassuring to see that the big broadband providers have committed to helping customers who fall out of contract – although with the regulator’s End of Contract Notification rules coming into effect in February, providers know that their customers will shortly be more empowered than ever to hold them to account.

“Ofcom is right to focus on helping vulnerable customers who sometimes lack the ability or confidence to push for a better deal. And we are pleased to see action on unfair prices for those limited number of households who don’t have access to superfast broadband.

“But no matter how positive the signs are from Ofcom and broadband suppliers, consumers will always need to take responsibility if they want to ensure they are on the best deal for them. If you are out of contract, act now and see what deals are currently available. If you are happy with the current service you are receiving, you can ask your supplier for a better price.

“Customers on standard broadband connections who have fallen out of contract can often upgrade to superfast services and pay less at the same time.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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