Press release:

‘Ofcom will be watching for providers who use sharp practices’ – uSwitch comments on watchdog’s fairness framework

Commenting on the publication of Ofcom’s fairness framework – which outlines the criteria the regulator will use when judging  whether telecoms and pay-TV companies have treated their customers unfairlyuSwitch.com Head of Regulation, Richard Neudegg, said:

“It’s good to see Ofcom focusing on encouraging telecoms providers to treat their customers fairly, as this is long overdue.

“These measures should help to bring the sector more closely in line with the approach in other areas like financial services and energy.

“This ‘fairness framework’ means the regulator will be watching closely for providers’ sharp practices that cause people to unfairly lose out, and that any concerns are promptly resolved.

“If you feel you aren’t being treated fairly, let your provider know.

“You can take your complaint to the relevant ombudsman if you aren’t happy with their response.”

— ends —

About us

It’s all about “U”!

Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.

We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!

About Uswitch

Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.

Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.

If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.