Press release:

Thousands of EE customers overcharged by BT

Commenting on EE customers being overcharged by BT, Ernest Doku, mobiles expert at​,​ says: “EE customers will be concerned to hear that BT failed to implement Ofcom’s price cap on 118 phone numbers, resulting in thousands being overcharged for calls.

“Unfortunately the error is most likely to have affected older and vulnerable people, who are more inclined to use 118 numbers.  

“BT, which owns EE, did realise its mistake and corrected most bills before they were paid by EE customers – but not before customers had to pay out £10,000 unnecessarily. 

“All customers should have been refunded now, but if you think you have been affected by a similar mistake, contact your mobile company in the first instance.

“If you are unhappy with their response, you can take your complaint further by getting in touch with the appropriate ombudsman for your mobile provider.”

For more information about what to do if you’ve been overcharged by your mobile phone provider, visit Uswitch’s advice page here.

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