Uswitch comment on British Gas’s £1.73 million payments for prepayment meter errors

Will Owen, energy expert at Uswitch.com, comments:

“British Gas’s failure to communicate its changes properly affected hundreds of thousands of prepayment customers and caused problems for a group that includes vulnerable people.

“While suppliers endeavour to support their vulnerable customers, in this instance these errors were exacerbated as they took place at one of the coldest times of the year and potentially left customers without any energy supply.

“Energy suppliers need to inform customers of any changes to their account in plenty of time, and should offer telephone support for vulnerable people who may not feel confident using the internet. 

“It is positive to see that British Gas has said it will pay £1.48 million to affected customers. If you believe you have been impacted, contact British Gas and ask whether you are entitled to a payment.”

FOR MORE INFORMATION

Ross Stebbing

Phone: 07827 836 709

Email: ross.stebbing@rvu.co.uk

Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including broadband, mobiles, SIM Only and insurance. We’ve saved consumers over £2.5 billion off their bills since we launched in September 2000.

In 2022, Uswitch launched its free mobile app, Utrack, to help consumers manage their home energy costs. By connecting to their smart meter, users can track their energy usage hourly, get dynamic insights and calculate potential savings with handy tips. 

Uswitch is part of RVU, a global group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.