Connecting your smart meter is easy - you just need to enter the 16-digit code from your in-home display. We're working on a way for users without an in-home display to connect their smart meters too.

Utrack connects to your smart meter to show insights into your home's gas and electricity usage, such as peak usage at different times throughout the day. This can help you reduce your energy usage, helping cut costs over time.

Utrack helps you track your hourly energy usage throughout the home and get personalised insights you won't find anywhere else. You'll also benefit from tips and advice showing ways to use less and pay less for your energy.

You can use Utrack by Uswitch without a smart meter but you won’t get the full range of functionality that the app offers without a smart meter and an in-home display.

When you connect your smart meter to the app, your energy usage data is automatically sent through to the app - no other data is accessed.

The Utrack app is as accurate as your smart meter - as long as your smart meter is correctly tracking your energy usage, the app will be accurate too.

It doesn’t matter what sort of energy deal you have as long as your usage is being tracked by a smart meter with an in-home display.

Yes, we want to help as many people as possible better understand their home's consumption so they can save on their bills, so it is totally free for anyone to sign up and use the app

Uswitch has commercial agreements in place with some suppliers across all our services. We charge suppliers a fee when we switch customers to them, which means we can provide consumers with a free service like Utrack.

Yes, your data is secure and encrypted at all times. We maintain strict access controls to ensure your personal data is only accessible by you and our systems.

Yes, connecting your smart meter is completely safe and secure. The app won't interfere with or affect your smart meter's functionality in any way.

The app can help you understand how your home consumes energy. By identifying trends and patterns you should be able to reduce your usage and ultimately get cheaper bills.

Utrack receives your smart meter readings after a short delay of a few hours. The best method for identifying ways to reduce your energy usage is by looking at trends and patterns over time, which you can still easily do using the breakdown Utrack provides.

Utrack can show up to 13 months of your energy data, however it can take up to 48 hours to fully load, so don’t panic if it doesn’t appear immediately after you’ve connected your smart meter.

Most people use less energy in summer and more energy in winter, so your direct debit should be set at a level that balances these costs across the year. Your Utrack graph represents the actual cost of the energy you've used over that particular time period so it won't perfectly match your direct debit.

Occasionally energy suppliers don't provide us with their full list of plan names. We show you the unit rates and standing charge for your selected tariff so you can compare it to the rates you see on your bill.

Yes the costs within the chart include your standing charge. Please note that the costs showing your overnight usage do not including standing charge.

There are occasionally issues with smart meter data being passed through to Utrack, we will periodically try to fill in the gaps where possible.

No, Utrack by Uswitch shows your cost without the discount applied. The discount should be automatically applied to your bill by your energy supplier. Visit the Gov website to find out more.

There are a few reasons why you might not be able to connect your smart meter: 1. Are you using the code from the in-home display for your smart meter? Currently you need the GUID, EUI or MAC code to connect. 2. Does your postcode match the postcode your in-home display will be registered against? If not then make sure to update your postcode within Settings. 3. Do you have an older smart meter? The DCC is slowly adding all older smart meter models to their system so yours might not be able to connect just yet.