1) Check you’re eligible to switch from iD Mobile
If you’re out of contract with iD Mobile, you’re free to switch network whenever you like and it won’t cost you anything.
In the event that you’re not sure of your contract status, customer support a call on 7777 from your iD Mobile phone. Or you can ring 0333 003 7777 from a landline or any other mobile phone (charges may vary).
Opening hours are 8am-8pm every day of the week.
Don’t want to speak to anyone? You can also find out your contract end date by logging into to your iD Mobile account. Or you can open up the iD Mobile app on your phone and find it there.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact iD Mobile to cancel and get your PAC Code
Next up, you need to get in touch with iD Mobile. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring iD Mobile on one of the numbers in step 1 and tell them you want to leave. While you’re on the phone to them, you also need to ask for your PAC Code.
It’s a legal requirement that networks provide you with a PAC Code within two hours of your request.
The important thing to note, though, is that your PAC Code will expire if it’s not used within 30 days.
If, for whatever reason, you don’t get around to using it in that timeframe you’ll need to contact iD Mobile again to ask for a new one.
3) Find and buy a SIM-only deal from BT Mobile
Next up, you’ll need to select a deal from BT Mobile and sign up for it through uSwitch.
BT Mobile will run some credit checks. After which point, your phone will be sent to you in the post.
4) Contact BT Mobile to give them your PAC Code
OK, it’s time to get in touch with BT and give them your PAC Code. Once you’ve done that the process of transferring your number to BT Mobile is in motion.
Get in touch with BT by calling 0800 800 150 (standard network rates apply). Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
5) Insert your BT Mobile SIM
Got a new phone from BT Mobile? Use the pin in the box to open the SIM tray and insert your new BT Mobile SIM.
If you opted for a SIM only deal, you'll just need to put the BT Mobile SIM in your existing phone.
The number transfer doesn’t happen instantly. But while it’s taking place, you’ll have a temporary number that you can use.
6) Wait for your number to be transferred to BT Mobile
BT Mobile typically completes number transfers the next day. However, it may take a bit longer, depending on how early in the day you made your request.
If there’s a weekend or Bank Holiday in the way, this may also hold up your transfer a little bit.