1) Check you’re eligible to switch from talkmobile
If you’re out of contract with talkmobile, you’re free to switch whenever you like and it won’t cost you anything.
To check your contract status or find out your contract end date, get in touch with talkmobile’s customer support team on 5888 from your talkmobile phone. Or 0333 304 8064 from any other phone (standard network charges apply).
Opening hours are 8am-7pm Monday-Friday. 9am-6pm on Saturday. 10am-5pm on Sunday.
If you’d prefer not to call, you can also get your contract end date by logging into your talkmobile account. Or by opening up the talkmobile app on your phone.
2) Contact talkmobile to cancel and get your PAC Code
Next on the to-do list is to contact talkmobile and tell them you’d like to leave. You can get in touch with them on the contact numbers listed in step 1.
While you’re talking to the customer support team, you’ll also need to ask for a PAC Code.
What’s a PAC Code, you say? It’s a short sequence of numbers and letters that you’ll need to give to the network you’re planning to join, so that they can transfer your existing telephone number.
PAC Codes expire after 30 days, which means you’ll need to use yours within this timeframe. If for any reason you’re not able to, you’ll have to contact talkmobile again to request a new one.
3) Find and buy a SIM-only deal from BT Mobile
Next up, you’ll need to select a deal from BT Mobile and sign up for it through Uswitch.
BT Mobile will run some credit checks. After which point, your phone will be sent to you in the post.
4) Contact BT Mobile to give them your PAC Code
OK, it’s time to get in touch with BT and give them your PAC Code. Once you’ve done that the process of transferring your number to BT Mobile is in motion.
Get in touch with BT by calling 0800 800 150 (standard network rates apply). Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
5) Insert your BT Mobile SIM
Got a new phone from BT Mobile? Use the pin in the box to open the SIM tray and insert your new BT Mobile SIM.
If you opted for a SIM only deal, you'll just need to put the BT Mobile SIM in your existing phone.
The number transfer doesn’t happen instantly. But while it’s taking place, you’ll have a temporary number that you can use.
6) Wait for your number to be transferred to BT Mobile
BT Mobile typically completes number transfers the next day. However, it may take a bit longer, depending on how early in the day you made your request.
If there’s a weekend or Bank Holiday in the way, this may also hold up your transfer a little bit.