1) Check you’re eligible to switch from Virgin Mobile
If you’re out of contract with Virgin Mobile, you can switch at any time and it won’t cost you anything.
It’s very easy to lose track of your contract end date, though. If you’re not sure of yours, you can find out by calling Virgin Mobile’s customer support team on 789 from your Virgin Mobile phone.
Alternatively, you can reach them on 0345 6000 789 from any other phone (standard network charges apply).
The support centre’s opening hours are 8am-12pm every day.
If you prefer not to call, you can find out your end date by logging in to your account.
Or you can find it by opening up the Virgin Mobile app on your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Virgin Mobile to cancel and get a PAC Code
No-one likes goodbyes. But you now need to get in touch with Virgin Mobile to inform them you’re leaving. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring Virgin Mobile on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of. While you’re on the phone to them, you also need to ask for your PAC Code.
Regulations stipulate that all networks must provide you with your PAC Code within two hours of your request. When you’ve got the code it’s smart to make a note of it. Just to be safe.
What you really need to be aware of, though, is that PAC Codes expire after 30 days. So if you don’t use yours within that timeframe, you’ll need to get in touch with Virgin Media again to request a new one.
3) Find and buy a SIM-only deal from BT Mobile
Next up, you’ll need to select a deal from BT Mobile and sign up for it through Uswitch.
BT Mobile will run some credit checks. After which point, your phone will be sent to you in the post.
4) Contact BT Mobile to give them your PAC Code
OK, it’s time to get in touch with BT and give them your PAC Code. Once you’ve done that the process of transferring your number to BT Mobile is in motion.
Get in touch with BT by calling 0800 800 150 (standard network rates apply). Opening hours are 8am-8pm Monday-Friday and 9am-6pm Saturday and Sunday.
5) Insert your BT Mobile SIM
Got a new phone from BT Mobile? Use the pin in the box to open the SIM tray and insert your new BT Mobile SIM.
If you opted for a SIM only deal, you'll just need to put the BT Mobile SIM in your existing phone.
The number transfer doesn’t happen instantly. But while it’s taking place, you’ll have a temporary number that you can use.
6) Wait for your number to be transferred to BT Mobile
BT Mobile typically completes number transfers the next day. However, it may take a bit longer, depending on how early in the day you made your request.
If there’s a weekend or Bank Holiday in the way, this may also hold up your transfer a little bit.