Benefits of being with EE
EE is the UK's fastest network, giving you super-fast speeds on the go. Here's what else you can expect as an EE customer:
- Free BT Sports app for 3 months: EE customers on a monthly contract can get a free, three-month subscription to the BT Sport app.
- Free Apple Music for 6 months: Customers who are new to EE or upgrading their EE contract are eligible for a free, six-month subscription to Apple Music. You can also stream Apple Music throughout that time without using up any of your data allowance.
- EE Tickets: EE customers access to loads of great offers and discounts for shows, comedy performances and days out with the EE Tickets app.
EE pay monthly and pay as you go customers will get inclusive roaming to 47 European destinations as part of their mobile, mobile broadband or tablet allowance.
EE also offers select 4GEE Max plans that allow customers to use their monthly allowances across 52 destinations worldwide, including USA, Canada, Mexico, Australia and New Zealand.
To find out more, check out our EE international roaming FAQ.
EE is the UK's largest 4G operator, with a network that offers the most extensive coverage and the fastest speeds.
In areas where EE has carried out network enhancements, you can expect a connection speed of up to 60Mbps.
EE customer service
EE's customer service helpline is reachable on 079 5396 6250 or by dialling '150' on an EE phone and is open 8am-10pm on weekdays.
On weekends, you can speak to EE reps between 8am-8pm on the same telephone numbers.
Deaf customers can get help through the Text Relay Assist Service by dialling 087 0240 9598.
EE offers a range of competitively priced 4G tariffs for its super-fast mobile phone network. SIM-only and pay monthly contracts are on offer, all of which feature a mix of call minutes, texts and 4G data usage.
Double speed tariffs are also available in areas where EE has upgraded its network and provide maximum data speeds of 60Mpbs.
The EE Wi-Fi app is free to all customers and helps them make the most of their calls allowance by enabling them to make VOIP calls over Wi-Fi in areas where there is no mobile signal.
EE won the uSwitch Fastest Network of the Year award 2017. And not only is EE the fastest UK network, it's also the largest, providing 4G coverage in 85% of the UK. Rootmetrics named EE's network the most reliable network of the four major operators for calls, texts and data.
In areas EE 4G has yet to reach, customers are connected to the EE 3G network, which is also the UK's largest. In the event that no mobile signal of any kind is available, EE's VOIP app lets customers make calls over Wi-Fi.
EE tethering policy
EE customers get tethering included as part of their data allowance. This means you can use your phone as a hotspot to access the internet on your laptop or tablet.
Of course, this will eat into your data allowance. So unless you have a lot of data to use, try to use it sparingly.
EE, which stands for Everything Everywhere, was formed when T-Mobile and Orange merged in 2010.
It was the first UK operator to launch a 4G service in late 2012, with a super-fast service that was available in the UK's cities. Since then it has expanded to 215 locations, as of June 2014.
EE has since pressed home its first-mover advantage with network upgrades to bring up to 60Mbps 4G to larger cities and has embarked on high-profile promotions, including offering free Wi-Fi at the Glastonbury festival and Wembley Stadium.
Moving to EE and want to keep your phone number from another network?
We've got you covered. Just tell us which network you're leaving and which network you'd like to join and we'll walk you through the process step by step.