1) Check you’re eligible to switch from VOXI
If you’re out of contract with VOXI, you’re free to switch any time you like and it won’t cost you anything.
We all know it’s very easy to lose track of your contract end date, though. The good news is that it’s also very easy to get hold of it.
You can either call VOXI's customer support team on 191 on your Voxi phone. Or on 03333 040 191 from any other phone (standard network charges apply).
Opening hours are 8am-9pm every day.
If you’re not in the mood to pick up the phone, you can also find out your contract end date by logging in to your VOXI account.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact VOXI to cancel your contract and get a PAC Code
Now’s the time to let VOXI know that you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just give VOXI a call, tell them you'd like to leave and request your PAC code.
The law states that networks must provide you with a PAC Code within two hours of your request.
Once you’ve got your PAC Code, you’ve got 30 days to use it. After which point it expires and you’ll need to request a new one.
3) Find and buy a deal from EE
Ready to switch? Terrific news. The next item on your list is to pick a deal from EE and sign up for it.
EE will conduct credit checks, after which point you'll receive your new phone or SIM card in the post.
4) Contact EE to give them your PAC code
Got the PAC Code to hand? Okay, you now need to ring EE to give them your PAC. Call them on 07953 966 250 (standard network rates apply).
EE customer service opening hours:
Monday - Friday 8:00am - 8:00pm Saturday 8:00am - 6:00pm Sunday 8:00am - 6:00pm
5) Unbox your new phone from EE
If you've ordered a new phone, use the pin-key in the box to unlock the handset's SIM tray. Then insert your new EE SIM card.
If you've gone for a SIM-only deal, all you need to do is put your new EE SIM in your existing phone.
Bear in mind that your phone number won’t transfer immediately. Until the number transfer is complete, you’ll be given a temporary number, so you can still use your phone as normal.
6) Wait for your number to be transferred to EE
The transfer should be complete the next working day. However, this can vary from network to network and sometimes depends on whether the day after you make your call is a working day or a weekend.