1) Check you’re eligible to switch from giffgaff
Assuming you’re out of contract, it won’t cost you anything to leave giffgaff. If you’re not sure whether you’re still under contract or want to find out your contract end date, you’ve got a few options.
The first is to log in to your account at giffgaff’s site.
The second is to log in to the giffgaff app on your phone.
As you’ll almost certainly know, giffgaff doesn’t operate a telephone customer support service. So you won’t be able to get in touch over the phone.
2) Contact giffgaff to cancel your contract and get a PAC Code
With your phone wending its way to you, you’ll now need to contact giffgaff to tell them you’d like to leave and get a PAC Code. A PAC is a short, alphanumeric code, which is critical for transferring your number to the network you’re joining.
You can get your PAC code from giffgaff by logging into your account online and requesting one.
Or you can get one by texting 43431 from your giffgaff phone.
All networks are obliged to supply your PAC within two hours of your request. Once you’ve got it, you may want to make a note of it. Just in case.
PAC Codes are valid for 30 days only. If you haven’t used yours within this timeframe, you’ll need to submit a request to giffgaff for a new one.
3) Find and buy a SIM-only deal from Plusnet Mobile
Free as a bird? Or got an impending date when you’ll be ready to leave? Great. Now you need to select a SIM only deal from Plusnet Mobile and sign up through uSwitch.
Once you’ve passed Plusnet Mobile’s credit checks, you’ll receive your SIM in the post.
4) Contact Plusnet Mobile to give them your PAC Code
Your only real job now is to get in touch with Plusnet Mobile and give them your PAC code.
You can get in touch on 0800 079 1133 (standard network charges apply).
5) Unbox and insert your Plusnet Mobile SIM
Got your phone to hand? Okay, open up the SIM tray using a pin and insert your Plusnet Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number to use while the number transfer is taking place. So you can still use your phone.
6) Wait for your number to be transferred to Plusnet Mobile
Plusnet aims to complete number transfers the next working day. However, that may depend on the time of day you make your transfer request.
The earlier you make your request, the more likely it is to happen the next day.