1) Check you’re eligible to switch from iD Mobile
If you’re out of contract with iD Mobile, you’re free to switch network whenever you like and it won’t cost you anything.
In the event that you’re not sure of your contract status, customer support a call on 7777 from your iD Mobile phone. Or you can ring 0333 003 7777 from a landline or any other mobile phone (charges may vary).
Opening hours are 8am-8pm every day of the week.
Don’t want to speak to anyone? You can also find out your contract end date by logging into to your iD Mobile account. Or you can open up the iD Mobile app on your phone and find it there.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact iD Mobile to cancel and get your PAC Code
Next up, you need to get in touch with iD Mobile. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. You don't even need to make a phone call.
If you'd prefer to speak to somebody, just ring iD Mobile on one of the numbers in step 1 and tell them you want to leave. While you’re on the phone to them, you also need to ask for your PAC Code.
It’s a legal requirement that networks provide you with a PAC Code within two hours of your request.
The important thing to note, though, is that your PAC Code will expire if it’s not used within 30 days.
If, for whatever reason, you don’t get around to using it in that timeframe you’ll need to contact iD Mobile again to ask for a new one.
3) Find and buy a SIM-only deal from Plusnet Mobile
Free as a bird? Or got an impending date when you’ll be ready to leave? Great. Now you need to select a SIM only deal from Plusnet Mobile and sign up through uSwitch.
Once you’ve passed Plusnet Mobile’s credit checks, you’ll receive your SIM in the post.
4) Contact Plusnet Mobile to give them your PAC Code
Your only real job now is to get in touch with Plusnet Mobile and give them your PAC code.
You can get in touch on 0800 079 1133 (standard network charges apply).
5) Unbox and insert your Plusnet Mobile SIM
Got your phone to hand? Okay, open up the SIM tray using a pin and insert your Plusnet Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number to use while the number transfer is taking place. So you can still use your phone.
6) Wait for your number to be transferred to Plusnet Mobile
Plusnet aims to complete number transfers the next working day. However, that may depend on the time of day you make your transfer request.
The earlier you make your request, the more likely it is to happen the next day.