1) Check you’re eligible to switch from O2
If you’re out of contract, you can switch whenever you like for no charge. To check if you’re out of contract, you can:
Open your O2 app on your phone. Once it’s open, head to ‘Allowances’ and then select ‘Tariff’ to see your end date.
Or visit the O2 account webpage. Then click ‘See if you can upgrade today’ and log in to see your contract end date.
Prefer to call? You can get in touch with O2's customer support team by calling 202 on your O2 phone. Or on 034 4809 0202 from any other phone (standard network charges apply).
Opening hours are 8am-8pm Monday-Friday. 8am-6pm on Sundays.
In the event that you’re keeping your existing phone and signing up for a new SIM only deal, you may need to unlock your O2 phone. Only when it’s unlocked will it accept the new SIM card.
To unlock it, though, you’ll need what’s called a personal unlocking key (PUK). The good news is that you can obtain easily by logging in to your O2 account. Once you’ve got the PUK, which you’ll receive as a text message, you can use it to unlock your phone.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact O2 to get your PAC code
Once you’ve signed up for the deal you’ve chosen, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just ring O2 on one of the numbers in step 1 and tell them you want to leave. They’ll give you a contract end date that you should make a note of.
While you’re on the phone to them, you also need to ask for your PAC Code.
O2 is bound by law to provide a PAC Code within two hours of you asking for it.
3) Find and buy a SIM-only deal from Plusnet Mobile
Free as a bird? Or got an impending date when you’ll be ready to leave? Great. Now you need to select a SIM only deal from Plusnet Mobile and sign up through uSwitch.
Once you’ve passed Plusnet Mobile’s credit checks, you’ll receive your SIM in the post.
4) Contact Plusnet Mobile to give them your PAC Code
Your only real job now is to get in touch with Plusnet Mobile and give them your PAC code.
You can get in touch on 0800 079 1133 (standard network charges apply).
5) Unbox and insert your Plusnet Mobile SIM
Got your phone to hand? Okay, open up the SIM tray using a pin and insert your Plusnet Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number to use while the number transfer is taking place. So you can still use your phone.
6) Wait for your number to be transferred to Plusnet Mobile
Plusnet aims to complete number transfers the next working day. However, that may depend on the time of day you make your transfer request.
The earlier you make your request, the more likely it is to happen the next day.