1) Check you’re eligible to switch from Vodafone
If you’re out of contract, you can switch your contract. To check your contract status, you can either:
Open up the Vodafone app on your phone. Then click on the menu icon on the top right of the screen. Next, click on ‘Upgrade or change plan’ in the second menu that appears.
Now, click on ‘Change plan’ and you’ll see your contract termination date under the heading labelled ‘Agreement length’.
If you don’t have the Vodafone app, you can check your contract end date by logging into your account on the Vodafone site.
Prefer to call? Get in touch with Vodafone's customer support team on 191 on your Vodafone phone. Or on 03333 040 191 from any other phone (standard network charges apply).
Opening hours are 8am-9pm every day.
If you’re keeping your old phone and signing up for a new SIM-only deal with a new network, there’s a chance you may need to get your phone unlocked.
To do this, you’ll need what Vodafone calls a Network Unlock Code (NUC). This is free to obtain and you can get hold of it by filling in a form on Vodafone’s site.
2) Contact Vodafone to cancel your contract
Now your phone or SIM card is on its way, you need to contact Vodafone to tell them you want to leave. When you tell them, they’ll give you a concrete contract end date.
While you’re on the phone to Vodafone, remember to ask for your PAC Code. It’s a short, alphanumeric code that you’ll use to transfer your phone number to the network that you’re going to join.
Vodafone is legally obliged to supply your PAC Code within two hours of you requesting it. When you’ve got your code, it’s smart to make a note of it. Just in case.
But the most important thing to note is that your PAC Code expires after 30 days. So if you haven’t used it in this timeframe, you’ll have to request a new one from Vodafone.
3) Find and buy a SIM-only deal from Plusnet Mobile
Free as a bird? Or got an impending date when you’ll be ready to leave? Great. Now you need to select a SIM only deal from Plusnet Mobile and sign up through uSwitch.
Once you’ve passed Plusnet Mobile’s credit checks, you’ll receive your SIM in the post.
4) Contact Plusnet Mobile to give them your PAC Code
Your only real job now is to get in touch with Plusnet Mobile and give them your PAC code.
You can get in touch on 0800 079 1133 (standard network charges apply).
5) Unbox and insert your Plusnet Mobile SIM
Got your phone to hand? Okay, open up the SIM tray using a pin and insert your Plusnet Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number to use while the number transfer is taking place. So you can still use your phone.
6) Wait for your number to be transferred to Plusnet Mobile
Plusnet aims to complete number transfers the next working day. However, that may depend on the time of day you make your transfer request.
The earlier you make your request, the more likely it is to happen the next day.