British Gas homecare, British Gas boiler cover

British Gas HomeCare® Range - British Gas Boiler Cover

British Gas Homecare packages are a popular way of ensuring your boiler gets serviced. Here, we take a closer look at the HomeCare® range from the UK’s biggest energy supplier: British Gas

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Boiler maintenance is one of the key issues facing homeowners today, particularly with so many properties across the UK containing older models that need regular servicing. There is nothing worse, particularly in the winter months, than having a boiler on the blink.

Here we take a look at the HomeCare® line of boiler cover from British Gas, and what you should be aware of.

What is included within the British Gas HomeCare® Packages?

British Gas' HomeCare® range of central heating and boiler cover provides ongoing maintenance, servicing and cover for breakdown or repairs. With over 6,000 Gas Safe-registered engineers and a 24/7 customer helpline, you can rest assure that you're in safe hands when it comes to repairs. British Gas can also cover faulty electrics, blocked drains and plumbing repairs.

HomeCare® offers a range of products, so the level of care, extent of coverage, and therefore the price, will vary according to your needs. Products are available individually, in any combination or as a HomeCare® package.

There are four packages providing alternative levels of products and service: British Gas Homecare 100™, British Gas HomeCare 200™, British Gas HomeCare 300™ and British Gas HomeCare 400™. You’ll find all the choices available to you in the table below.

British Gas Homecare

British Gas Homecare 100™ and British Gas HomeCare® 200™

British Gas HomeCare 100™ is the basic Homecare package, providing cover for your boiler and controls. Whereas HomeCare 200™ also covers repairs to your central heating including radiators, pipework, and hot water cylinder.

The prices are fixed for the first year and unlimited boiler call outs every year are included in all HomeCare® packages. Be advised; your breakdown history will be taken into account in determing your price next year.[1]

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British Gas HomeCare® 300™ and British Gas HomeCare® 400™

British Gas Homecare 300™ includes cover for your boiler & controls, central heating and plumbing & drains; this will include repairs to leaking hot and cold water pipes and the water supply pipe within the boundary of your property. Also included is the unblocking and repairing of drains and waster pipes to restore flow.

The most comprehensive package offered by British Gas is HomeCare 400™ which offers cover for your boiler & controls, central heating, plumbing & drains in additiona to home electrical cover. This will include repairs to your electrical wiring and fixtures in your home and outbuildings, fuse-boards and broken, damaged or faulty electrical fittings.

HomeCare® packages

All of the HomeCare® packages offer unlimited call outs per contract year [1] and parts and labour come included [2]. Alternatively, British Gas also offers boilers and controls breakdown cover and central heating breakdown cover. These levels of cover do not include an annual service of your boiler.

The price of the HomeCare® packages depends on which excess level you choose, as well as your postcode, as prices within the M25 may vary.

There are some exclusions that apply to these packages, such as removing sludge or hard-water scale from your system or appliance, showers and their parts, sanitary ware and sealant in addition to replacing taps or the ceramic washers inside them. Please see full terms & conditions for exclusions.[2]

Do you need boiler cover?

The most dangerous time for most boilers, particularly the most common condensing boilers, is winter, which is unfortunately when you are likely to need it most.

Luckily it's easy to do something about it, so there's no reason you should be left without heating and having to make expensive calls to your local plumber.

There are some basic things you can do though to prevent breakdowns from happening:

  • If you leave your heating on constantly in winter it can help prevent the pipes from freezing. However, this isn’t very energy efficient, so if you do leave heating on more, make sure you set your thermostat to a lower temperature.
  • Keep you boiler manual handy in case you need it in an emergency. If you can’t find it, don’t worry, you should be able to get a replacement from your boiler manufacturer.
  • If you have a new boiler, try and look for the ‘automatic pump anti-seize function’ in the manual. This will spin the pump if your boiler hasn’t been used in a while, like in late autumn, and will prevent problems.
  • If your boiler’s condensate pipe has frozen you may be able to fix the problem yourself. You can use warm (but not boiling) water to temporarily unfreeze the pipe, and lag it with insulation material. This may help get your boiler started again, but you may still need the experts.

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British Gas Services Limited is authorised and regulated by the Financial Conduct Authority

[1] Your breakdown history will be taken into account in determining next year's pricing.

[2] Limits apply. General exclusions that apply to British Gas agreements are, design or existing faults, accidental damage, third-party damage and damage from deliberately taking risks, please see full terms & conditions for exclusions.

For more information on central heating cover you can check out our dedicated guide page.

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