British Gas boiler cover is a popular way of ensure your boiler gets serviced. Here, we take a closer look at the Homecare range from the UK’s biggest energy supplier: British Gas
Boiler maintenance is one of the key issues facing homeowners today, particularly with so many properties across the UK containing older models that need regular servicing. There is nothing worse, particularly in the winter months, than having a boiler on the blink.
Here we take a look at the Homecare line of boiler cover from British Gas, including cost, exact coverage and things you should be aware of.
Is this product suitable for you, and if so what should you be aware of?
What is the British Gas Homecare product?
The Homecare range of boiler service deals offers customers access to more than 6,000 boiler engineers. Crucially, all of the engineers available on the British Gas service plan are Gas Safe registered, so you know you’re in safe hands.
The schemes also offer an unlimited number of call-outs a year, include parts and labour and provide a customer care line, for one fixed price.
British Gas Boiler Cover
The level of care, extent of coverage, and therefore the price, will vary according to your needs. The four levels are British Gas Homecare 100, British Gas Homecare 200, British Gas Homecare 300 and British Gas Homecare 400, so let’s take a closer look.
British Gas Homecare 100
British Gas Homecare 100 is the ‘entry level’ product in the range and costs from £9 a month. Prices will vary according to where you live, with properties within the M25 motorway, and some outside, paying slightly more.
The prices are fixed for the first year but watch out, they may go up later, particularly if your boiler has a bad breakdown history. So, what is included?
As you would expect from a boiler service product, Homecare 100 covers your boilers and controls, as well as an annual servicing of your boiler. At the moment, it also comes with a £20 M&S voucher, but that may change in future.
British Gas Homecare 200, 300 and 400
For an extra £2 a month, the British Gas Homecare 200 product is almost identical except for one difference — it includes coverage of your central heating system. So, if the problem lies with one of your radiators, this will be covered too.
It also means repairs to radiators, pipes, and the hot water system are covered, as well as your boiler and its controls. British Gas will also replace boilers it cannot fix if they are less than seven years old, or if they were installed by British Gas and are less than 10 years old.
For an extra £5 a month, the British Gas Homecare 300 product adds in coverage of your plumbing and drains, as well as your boiler, central heating system and an annual service visit.
Be aware that the monthly costs will obviously add up over the course of a year — so, whereas £9 a month comes to £108 a year, the £14 a month for Homecare 300 will come to £168 a year.
The service of plumbing and drains includes hot and cold water pipes, toilets, taps and stopcocks.
Finally, the top-of-the-range British Gas Homecare 400 for £17 a month covers all the same things as Homecare 300, but also includes your home electrics systems.
That means repairing or replacing wiring, fuse boards and fittings, a real ‘all-in-one’ product. Again though, over a year it comes to more £200, almost twice the cost of Homecare 100.
As with all products there are lots of exceptions, so make sure you read the fine print before opting for Homecare.
For instance, all the products come with a £99 excess for central heating cover, with other levels of excess applying to other products, depending on the level of cover.
Similarly, they won’t cover things like shower repairs, or remove sludge and hard-water from your boiler or system.
British Gas Homecare contact details
Homecare customers can contact British Gas on 0800 294 9650 (24 hours, 7 days a week).
Do you need boiler cover?
The most dangerous time for most boilers, particularly the most common condensing boilers, is winter, which is unfortunately when you are likely to need it most.
Luckily it's easy to do something about it, so there's no reason you should be left without heating and having to make expensive calls to your local plumber.
There are some basic things you can do though to prevent breakdowns from happening:
- If you leave your heating on constantly in winter it can help prevent the pipes from freezing. However, this isn’t very energy efficient, so if you do leave heating on more, make sure you set your thermostat to a lower temperature.
- Keep you boiler manual handy in case you need it in an emergency. If you can’t find it, don’t worry, you should be able to get a replacement from your boiler manufacturer.
- If you have a new boiler, try and look for the ‘automatic pump anti-seize function’ in the manual. This will spin the pump if your boiler hasn’t been used in a while, like in late autumn, and will prevent problems.
- If your boiler’s condensate pipe has frozen you may be able to fix the problem yourself. You can use warm (but not boiling) water to temporarily unfreeze the pipe, and lag it with insulation material. This may help get your boiler started again, but you may still need the experts.
For more information on central heating cover you can check out our dedicated guide page.