British Gas homecare, British Gas boiler cover

British Gas HomeCare® Range - British Gas Boiler Cover

British Gas provides a popular way of protecting your boiler, heating, electrics and plumbing. Here, we take a closer look at the HomeCare range from the UK’s biggest energy supplier: British Gas

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Boiler maintenance is one of the key issues facing homeowners today, particularly with so many properties across the UK containing older models that need regular servicing. There is nothing worse, particularly in the winter months, than having a boiler on the blink.

Here we take a look at the HomeCare line of cover from British Gas.

What is included within the British Gas HomeCare® One to Four Products?

British Gas’ HomeCare range of products for gas central heating and boilers provides ongoing maintenance, servicing and cover for breakdown or repairs. With over 6,500 Gas Safe registered engineers and a 24/7 customer helpline, you can rest assure that you will be in safe hands when it comes to repairs. British Gas can also cover electrics, drains and plumbing.

HomeCare® offers a range of products, so the level of care, extent of coverage, and therefore the price, will vary according to your needs.

There are four products providing differing levels of cover: and service: British Gas Homecare One™, British Gas HomeCare Two™, British Gas HomeCare Three™ and British Gas HomeCare Four™. You’ll find all the choices available to you in the table below.

British Gas Homecare

All products shown in the table are available with or without an excess except for Gas Appliance Check.

British Gas Homecare One™ and British Gas HomeCare® Two™

HomeCare One is the basic HomeCare product, providing cover for your gas boiler and controls, whereas HomeCare Two provides cover for your boiler and controls but also covers repairs to your central heating including radiators, pipework and hot water cylinder.

HomeCare One™ and Homecare Two™ cover most of the things you’d expect, though there are a few exceptions: repairs to a central heating system, showers, removing sludge and lime scale are not covered.

The prices are fixed for the first year and unlimited boiler call outs every year are included. Be advised; your breakdown history will be taken into account in determing your price next year.[1]

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British Gas HomeCare® Three™ and British Gas HomeCare® Four™

British Gas Homecare Three™ includes cover for your boiler and controls, central heating, plumbing and drains; this will include repairs to leaking hot and cold water pipes and the water supply pipe within the boundary of your property. Also included is the unblocking and repairing of drains and waster pipes to restore flow.

HomeCare Three™ comes with exclusions, these include repairs to showers and their parts, shared drains, faults caused by someone else alongside the removal of sludge and lime scale not being covered.

The most comprehensive package offered by British Gas is HomeCare Four™ which offers cover for your boiler and controls, central heating, plumbing, drains and home electrics. This will include repairs to your electrical wiring and fixtures in your home and outbuildings, fuse-boards and broken, damaged or faulty electrical fittings.

Repairs to showers and their parts, shared drains, removal of sludge and lime scale alongside cover for electrical appliances or cooker hoods are not covered with HomeCare Four™.

HomeCare® packages

All of the HomeCare® packages offer unlimited call outs per contract year [1] and parts and labour come included [2]. Please see full terms & conditions

Do you need boiler cover?

The most dangerous time for most boilers, particularly the most common condensing boilers, is winter, which is unfortunately when you are likely to need it most.

Luckily it's easy to do something about it, so there's no reason you should be left without heating and having to make expensive calls to your local plumber.

There are some basic things you can do though to prevent breakdowns from happening:

  • If you leave your heating on constantly in winter it can help prevent the pipes from freezing. However, this isn’t very energy efficient, so if you do leave heating on more, make sure you set your thermostat to a lower temperature.
  • Keep you boiler manual handy in case you need it in an emergency. If you can’t find it, don’t worry, you should be able to get a replacement from your boiler manufacturer.
  • If you have a new boiler, try and look for the ‘automatic pump anti-seize function’ in the manual. This will spin the pump if your boiler hasn’t been used in a while, like in late autumn, and will prevent problems.
  • If your boiler’s condensate pipe has frozen you may be able to fix the problem yourself. You can use warm (but not boiling) water to temporarily unfreeze the pipe, and lag it with insulation material. This may help get your boiler started again, but you may still need the experts.

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British Gas Services Limited is authorised and regulated by the Financial Conduct Authority

[1] Your breakdown history is taken into account at renewal.

[2] Limits apply; please see full terms & conditions

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority

For more information on central heating cover you can check out our dedicated guide page.

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