About Hyperoptic broadband
Hyperoptic was founded by the same people behind Be Unlimited in 2005 and offers fibre broadband at speeds of up to 1Gbps.
Its super-fast service is based on its fibre to the building network that means that connection speed is unaffected by how far your home is from your telephone exchange.
Because Hyperoptic's service uses fibre broadband to supply your home phone connection, you don't have to pay landline rental.
Not sure about Hyperoptic availability in your area? Use the availability checker above to find out about Hyperoptic coverage and see if you can get it.
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Hyperoptic broadband customer service
Hyperoptic offers 24-hour support seven days a week. This is reachable on: 03333 321 120.
Alternatively, you can raise a ticket outlining your problem on the ‘My Hyperoptic’ part of the company's site.
This will be answered by an agent who is designated to your account when you sign up with My Hyperoptic.
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Equipment
At the heart of Hyperoptic's service is the wireless HyperHub router, which facilitates super fast connection speeds. This is free to customers who sign up for any of Hyperoptic's residential TV broadband product and uses cutting-edge wireless-n technology for a more robust connection.
The HyperHub also features intelligent channel switching to minimise interference, so your connection is less prone to be affected by environmental conditions.
Hyperoptic packages come with a faceplate too. Also free to all customers, this is wall-mounted socket that must be installed as part of the process of connecting subscribers to Hyperoptic's service.
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Email features
Hyperoptic does not provide email addresses for broadband customers. Of course, subscribers can always use a free account.
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Extras
As well as super fast fibre broadband, Hyperoptic offers competively priced home phone services with options for free evening and weekend calls or free calls at any time.
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