Hyperoptic broadband deals

About Hyperoptic broadband

Hyperoptic is a full fibre broadband provider that was founded in 2011. It delivers some of the fastest broadband speeds in the country, often focusing its services on new-build homes and urban areas.

Hyperoptic was one of the first providers to make gigabit speeds — those at 1Gbps and higher — available to homes in the UK.

How does Hyperoptic full fibre broadband work?

Hyperoptic connects fibre-optic cables all the way to your property, which means its service is as reliable and consistent as possible, no matter how many people in your house are using the internet.

It’s also the fastest type of broadband you can currently get, since the majority of fibre connections still rely on older copper phone lines to get from the street to your home. And because Hyperoptic's service uses fibre broadband to supply your home phone connection, you don't have to pay landline rental if you don't landline services.

Full fibre technology allows Hyperoptic to offer what is known as symmetrical speeds on any package 150Mbps or faster. This means you can upload as fast as you download, unlike the majority of broadband connections where upload speeds are much slower.

For example, Hyperoptic’s 150Mb package offers 150Mbps download and 150Mbps upload whereas a provider like Vodafone offer download speeds of 100Mbps with just 18Mbps upload speeds. So, if you spend a lot of time uploading and sending large files, gaming competitively online or streaming on a platform like Twitch, your service will likely be smoother with Hyperoptic.

Check out our in-depth expert review of Hyperoptic.

Hyperoptic broadband speeds

Hyperoptic offers a range of packages so you can best choose a speed and contract length that you prefer in order to get a monthly price that suits you best.

Broadband speed options with Hyperoptic include:

• 50Mb
• 150Mb
• 500Mb
• 1Gb

Hyperoptic contract lengths are much more flexible than many other providers. You can choose between:

• 24 month
• 12 month
• Monthly rolling

It's just worth keeping mind that the longer commitment you sign up for, the lower your monthly price will usually be.

All Hyperoptic broadband plans come with the option to add home phone services to your package too. The provider also offers a 30-day guarantee, which means you have the freedom to cancel within your first 30 days with no termination fees.

No mid-contract price rises

Unlike many larger broadband providers, Hyperoptic doesn’t hike its prices in line with inflation during fixed-term periods, so you won’t have any nasty surprises.

The provider also offers a price match guarantee, which means if you find an internet package with the same features for a cheaper price elsewhere, it’ll match it.

Early switching to Hyperoptic

Hyperoptic allows you to order a service up to 90 days in advance, which means you can organise to switch for when your current broadband contract is done.

Give its customer services team a call and they’ll lock in any available offer and schedule your service to go live on your chosen date, with nothing to pay until your service starts.

Alternatively, since Hyperoptic runs its own network, you can even have Hyperoptic’s service running alongside your current provider if you can afford to have two broadband lines running. This could mean no downtime at all while you switch away from another provider.

Hyperoptic availability in my area

Hyperoptic is currently growing its fibre network across the UK, with more areas being connected every week. To check its availability in your area, simply enter your postcode in our Hyperoptic postcode checker.

If it’s not available to you just yet, you can still register your interest but submitting your postcode on its website. It’s free, won’t commit you to anything, and Hyperoptic offers a special discount once service becomes available to order.

Hyperoptic Wi-Fi equipment

Hyperoptic offers two different Wi-Fi routers; one for those on 50Mb or 150Mb plans and a more advanced router for those on 500Mb or 1Gb plans.

This is free to customers who sign up for any of Hyperoptic's broadband packages and uses cutting-edge wireless technology for a more robust connection.

Both Wi-Fi routers features intelligent channel switching to minimise interference, so your connection is less prone to be affected by environmental conditions.

You can also include a mini hub and other equipment to ensure full coverage throughout your home or offices.

Hyperoptic customer service

Hyperoptic’s customer support is available 24/7, and the provider is rated Excellent on Trustpilot.

If you need help with something to do with your service, Hyperoptic has an extensive hub of online help pages with information on billing, the installation process, speed, technical support and more.

Or if you’d rather speak to an agent, you can contact the Hyperoptic support team via the following ways:

• Email: support@hyperoptic.com
• Phone: 0333 332 1111
• Live chat: Visit its Contact Us page and scroll down to the bottom

Does Hyperoptic have a customer email address?

Hyperoptic does not provide email addresses for broadband customers. Of course, subscribers can always use a free account such as Gmail or Yahoo.