Ecotricity reviews, tariffs and information

About Ecotricity

Ecotricity was founded in 1995 as the first green electricity supplier in the UK. It then went on to build the country's first megawatt windmill and first grid-scale solar park. It is now focusing on solving the problem of green gas by producing the country’s first green gasmills, which will make sustainable gas out of grass cuttings.

Ecotricity uses the money from customers' energy bills to research and create these green energy innovations - from building and maintaining renewable energy sources to develop energy storage solutions and expanding its electric vehicle charging network.

Ecotricity reviews

As of July 2023, Ecotricity has a score of 4 on TrustPilot from about 4,700 reviews. Its customer service is usually praised, while some negative reviews focus on technical issues and perceived political divisions between customers and the company.

Does Ecotricity have an app?

Ecotricity has an app that allows customers to submit meter readings, view their current and past statements, make payments, report meter problems and find emergency numbers in the event of a power cut.

Can I get a smart meter with Ecotricity?

Yes - Ecotricity works with two partners which specialise in smart meter installation so customers who want a smart meter can get one (though there may be wait for an appointment in your area).

Does Ecotricity offer energy efficiency products?

There is no specific energy efficiency product offering from Ecotricity.

Is Ecotricity exempt from the price cap?

Ecotricity was granted a permanent exemption from the price cap because it goes above and beyond when it comes to generating and supplying renewable energy to customers. This means that it can charge more than the price cap unit rate on its SVT as long as customers have actively chosen to be on it.

Is Ecotricity going bust?

The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.