Ecotricity tariffs, prices, reviews and other information

Why choose Ecotricity?

Ecotricity was founded in 1995 as the first green electricity supplier in the UK. It then went on to build the country's first megawatt windmill and first grid-scale solar park. It is now focusing on solving the problem of green gas by producing the country’s first green gasmills, which will make sustainable gas out of grass cuttings.

Ecotricity uses the money from customers' energy bills to research and create these green energy innovations - from building and maintaining renewable energy sources to developing energy storage solutions and expanding its electric vehicle charging network.

Reasons to choose Ecotricity include:

• Real commitment to renewable energy

• Customers’ payments go into developing green projects

• Sell excess home-generated electricity back to the grid through Microtricity

What tariffs are offered by Ecotricity?

As of May 2024, Ecotricity tariffs are as follows:

• 1 Year Fixed Green Electricity and/or Gas - this is a fixed price tariff where its unit rates and standing charges won’t go up or down for the duration of the contract

• 1 Year Fixed EV Electricity and/or Gas - this is a fixed price time-of-use tariff which offers low-cost electricity from 12am-5am/1am-6am each night so customers can charge their electric vehicles more affordably

• Green Electricity and/or Green Gas - this is Ecotricity’s standard variable tariff which isn’t capped by the price cap (see more below)

• Pay As You Go - this is Ecotricity’s prepayment tariff, which requires customers to top up a meter to use energy.

Does Ecotricity charge exit fees?

As of May 2024, Ecotricity charges exit fees on its fixed tariffs of either £75 or £100 depending on the specific tariff. 

Is Ecotricity exempt from the price cap?

Ecotricity has been granted a permanent exemption from the price cap because it goes above and beyond when it comes to generating and supplying renewable energy to customers. This means that it can charge more than the price cap unit rate on its SVT as long as customers have actively chosen to be on it.

Ecotricity 2024 reviews

As of May 2024, Ecotricity has a score of 4.3 on TrustPilot from over 5,300 reviews. Its customer service is usually praised, while some negative reviews focus on technical issues and perceived political divisions between customers and the company.

Ecotricity renewable energy

Ecotricity’s stance on renewable energy is its most notable characteristic. Its electricity is certified green and vegan, and it’s working on being able to produce 100% green gas, which is something that other “green” suppliers have been unable to do so far. It builds wind and sun parks around the country to harness as much energy from renewable sources as possible, and cultivates partnerships with a range of like-minded companies to encourage green and renewable practices in all areas of life.

What are Ecotricity’s other products and services?

Ecotricity’s most significant other service is Microtricity, which allows customers to sell excess electricity generated by solar panels and other home energy generation products back to the grid. This is facilitated via the Feed-in Tariff or the Smart Export Tariff, depending on which one you’re on.

Does Ecotricity offer energy efficiency products?

There is no specific energy efficiency product offering from Ecotricity. Its innovation lies mainly in the development of infrastructural projects like wind and sun parks around the country, as opposed to offering actual products for domestic customer use.

Can I get a smart meter with Ecotricity?

Ecotricity works with two partners which specialise in smart meter installation so customers who want a smart meter can get one (though there may be wait for an appointment in your area).

How do I contact Ecotricity?

Customers can contact Ecotricity by email via home@ecotricity.co.uk or by phone on 0345 555 7100.

Does Ecotricity have an app?

Ecotricity has an app that allows customers to submit meter readings, view their current and past statements, make payments, report meter problems and find emergency numbers in the event of a power cut.

Which providers are similar to Ecotricity?

There aren’t many providers similar to Ecotricity due to the uniqueness of its technological innovation in the renewable energy space. In that sense, the most similar provider may be EDF Energy, which is also at the forefront of renewable energy generation and development. Otherwise, Ecotricity’s tariffs are simple to understand and largely priced in line with the wholesale market and other providers, although, as noted, its standard variable option is not price capped. 

Is Ecotricity going bust?

There is no indication that Ecotricity is going to go bust. However, the energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.