Press release:

uSwitch comments on Ofcom’s pricing trends for telecoms services

Commenting on Ofcom’s pricing trends data for telecoms services, Richard Neudegg, Head of Regulation at, says: “Today‘s report from Ofcom indicates that the gap between the price of entry level superfast services and ‘standard’ broadband services has narrowed over the past year, which gives a real opportunity to the four million out-of-contract customers still languishing on slower, less reliable ADSL services.

“The simple truth is that many customers currently on less reliable and increasingly outdated standard broadband services, that are out-of contract, could be paying less for quicker and more reliable broadband.

“With these superfast services now available to around 95% of the country, there’s clearly a mismatch between availability and uptake – and awareness has a large part to play here.

“There are also 1.5 million mobile customers who are in a similar situation as the initial term of their handset and tariff contract has ended and they are now effectively continuing to pay for a phone that’s already paid off.

“This report brings into sharp focus the need to arm consumers with the information to get services better suited to their needs.

“Ofcom’s planned consultation on implementing notifications for when contracts are about to end is an important step. If executed effectively, this will give telecoms customers the facts they need to take advantage of what’s available in the market, and would bring the rules into line with what’s expected in other sectors.”

uSwitch’s Connectivity without Complexity campaign has been looking at these key issues and exploring their impact on consumers. We believe it’s time the industry gave the facts – being open and upfront with the information that matters, removed the needless hoops that consumers are made to jump through and worked to ensure the road to faster, more reliable connectivity is a journey for all. To find out more, visit

Find out how you could save over £1,000 a year with uSwitch 

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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