Ernest Doku, mobiles expert at Uswitch.com, comments: “For too many mobile phone customers the process of switching to a different network can be difficult and frustrating, especially if they want to keep their existing phone number.
“All the networks are better served by a straightforward and slick switching service, so the introduction of Text to Switch should be a significant win for consumers and the industry.
“Disappointingly people who are out of contract are overpaying by nearly £100 a year on their current deal, and in many cases still paying for a handset that has long been paid off. And this doesn’t take into account that there are likely to be new deals with more data for less money since they last took out a new contract.
“By ensuring that a consumer doesn’t have to call their provider to tell them they want to leave, the hassle of switching has now been reduced. Combine this with the potential savings available for millions of customers, running a comparison on what offers are currently on the market is an absolute no-brainer.
“With end-of-contract notifications also on the horizon, and set to arrive in early 2020, mobile users will now find it easier than ever to change to a better deal, with Text to Switch making that process even simpler.”
What is Text to Switch? Mobile users will be able to switch network with a single text message to one number, regardless of what network they are on. A customer texting either for a PAC code or a cancellation code will have to receive these codes immediately from their provider. They are valid for 30 days. Text 65075 to receive your PAC number to port your existing phone number to your new provider Text 75075 to receive your cancellation code and notify you provider you wish to leave, which will not port your existing phone number Text 85075 to receive additional information, such as how long is left on your contract, or how much is left to pay on your handset When is it live? Networks have had 18 months to implement this service. It is mandatory from Monday July 1, 2019. How does it work? Customers will text one of two memorable short codes, depending on whether or not they wish to keep their existing mobile telephone number. All mobile providers will have to use the same short codes. A customer’s existing provider must immediately respond by text – with either a ‘porting authorisation code’ (PAC) for those wishing to keep their phone number, or a cancellation code for those who want a new number. For businesses, they will get this code within two working days. The provider’s reply must also include important information about any early termination charges, outstanding handset costs, or pay-as-you-go credit balances. The unique switching code will be valid for 30 days. A customer will be able to pass the code on to their new provider at the point they place an order for their new service, without the need for any further conversation. Mobile providers will also be banned from charging for notice periods running after the switch date. This will put an end to people paying for old and new services at the same time – saving UK mobile customers around £10 million in total each year. The process can also be done online. You can find more details in our Uswitch guide.
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Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
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