Text-to-switch: Everything you need to know

In the past, switching your mobile network was a bit of a pain. It involved contacting your current network to cancel, who would then try and persuade you to stay, which often makes the process slower and more painful. But that’s all changed.

Here’s everything you need to know about text to switch, including how to do it.

What is Text to Switch?

Text to Switch all you to switch networks just by sending a text message.

It’s free, quick, and easy. Crucially, it means you’re in control of the whole process, not the networks. This means you can switch to a new deal without having to phone someone up.

How do you Text to Switch?

When you want to switch network, you just contact your current provider to request the relevant code, which you can now easily do by text message.

You don’t have to tell your network that you’re leaving or explain your reasons why. Better still, all mobile networks have to use the same shortcodes, so no matter which provider you're with, you just need the following numbers:

How do I switch networks and keep my mobile number?

Text PAC to 65075 to get your code.

Your provider should then send you a text containing your PAC almost immediately. This message will also include important information about any early contract termination charges, outstanding handset costs, or pay-as-you-go credit balances.

All you need to do then is give the PAC to your new provider and they will arrange for the switch to be completed within one working day. You don’t need to do anything else.

How do I switch networks and get a new mobile number?

Text STAC to 75075 to get your code.

Again, it's a really simple process. Once you've sent the text, you'll receive your STAC from your provider, along with any other relevant information about your final bill. All you need to do then is give the code to your new provider, and they'll handle the rest.

I just want to find out more information

Text INFO to 85075 to find out the information about your contract.

If you’re not sure whether you’re still in contract with your provider and if you would have to pay charges to end your contract early, you can find this out without requesting a switching code.

How long does Text to Switch take?

Once you've texted to request your PAC or STAC, you should get a reply instantly. Business contracts will receive a response within two working days.

Because the reply is so quick, you could send it while you’re in-store looking for a new handset or while on the phone to a potential new network provider.

Do I have to use my PAC code straight away?

Don’t worry, you don’t have to use this PAC code or cancellation code as soon as you receive it. In fact, you don’t have to use it at all, so don’t feel pressured into signing a new deal.

Each code is valid for 30 days. When you sign up to a new network, you just pass the code on to them, and they make all the necessary arrangements. You don’t need to do anything else.

Why was Text to Switch brought in?

The previous system put too many hurdles in the way of the consumer. According to Ofcom research at the time, 38% (around two in five) of mobile switchers say they have experienced at least one major problem when switching providers – that’s around 2.5 million people. And a whopping seven in 10 have experienced at least some difficulty.

Major difficulties they experienced included contacting their current provider (which 11% complained about), cancelling their service (10%) and getting the necessary information from their current provider (9%).

The new system aims to remove these obstacles, making switching a seamless process.

Read our guide to switching mobile phone provider.

Where can you find help?

All mobile networks will have to publish and promote clear guidance to help customers follow the new process. Head to your network’s website for more information.

Keen to switch? Check out our best mobile deals.