Justina Miltienyte, energy policy expert at Uswitch.com, said: “Small energy suppliers continue to feel the pressure of the current energy crisis, and Goto Energy is now the 16th provider to exit the market since the beginning of 2021.
“More than two million customers have been displaced since September alone, and Goto Energy’s 22,000 customers will join them in moving to a new supplier appointed by Ofgem.
“Customers should be reassured that their energy supply will not be affected, and credit balances will be protected.
“It is important that Goto Energy customers do not do anything until they are moved to a new supplier, as trying to switch providers could create administrative delays in getting your credit balance returned.
“Once a move has been completed, the best advice for most consumers is to still hold tight. If you’re on a standard variable tariff it’s unlikely there will be a better value deal to switch to due to the protection of the price cap and the current wholesale price situation.
“Goto Energy customers should make a note of their meter readings now, and again when contacted by their new supplier, to ensure their bills are accurate.”
Customers can find further advice on what to do if their energy supplier goes out of business here:
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