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How to transfer your number from Sky Mobile to giffgaff?

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  1. 1) Check you’re eligible to switch from Sky Mobile

    Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.

    Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).

    The support team’s working hours are 8.30am-11pm every day.

    If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.

  2. 2) Contact Sky Mobile to tell them you want to leave and get your PAC Code

    Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. Contact numbers are outlined in step one.

    While you’re on the line, be sure to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re joining.

    It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.

    Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.

  3. 3) Find and buy a deal from giffgaff

    Right, then. Confirmed you’re out of contract and ready to switch? Good news. Your next job is to choose a deal from giffgaff and sign up for it via uSwitch.

    Vodafone will then run some credit checks. After you’re approved, you’ll receive your phone in the post.

  4. 4) 4 Contact giffgaff to give them your PAC Code

    You can do this via giffgaff’s number transfer form.

  5. 5) Insert your giffgaff SIM card

    Take the phone from its box and insert your giffgaff SIM. giffgaff advises that there will be some loss of service during the transfer process.

    To check whether the giffgaff SIM is active and the transfer has been completed, it’s a good idea to turn the phone on and off during the day.

  6. 6) Wait for your number to be transferred to giffgaff

    Typically, your number transfer will be completed at some point during the next working day. If a weekend gets in the way, it may take a bit longer.