iD Mobile's service is based on Three’s 4G network, which covers 98% of the UK population.
iD Mobile's service is based on Three’s network with an average connection speed of 22.55Mbps.
- According to a network speed survey conducted by OpenSignal ( 1st Dec 2017 - 28th Feb 2018 )
All customers on iD Mobile SIM-only and mobile phone plans allow you to use your UK monthly allowances of data, calls and texts in 52 locations in Europe and beyond for no extra charge.
iD is a subsidiary of retail giant Carphone Warehouse and launched in 2015. It’s based on Three’s network infrastructure, so is able to offer nationwide coverage.
iD Mobiles' customer support team can be reached on 0333 003 7777 from a landline or 7777 from an iD Mobile. Opening hours are 9am-8pm Monday to Friday. And 9am–6pm on Saturdays and Sundays and Bank Holidays.
Alternatively, you can talk to customer service team member via LiveChat on iD Mobile's site.
The site is also home to a customer support section with FAQs and guides to help you with common problems.
Another option is to use the free to download iD app that allows you to control a range of features on your iD Mobile account.
iD Mobile offers a selection of tariffs, all of which offer these benefits:
Inclusive roaming in 52 locations
All customers on iD Mobile SIM only and mobile phone plans allow you to use your UK monthly allowances of data, calls and texts in 52 locations in Europe and beyond for no extra charge.
iD Mobile allows customers to rollover unused data from one to another for free, so you've got a second chance to use it. Any data that's unused from last month is rolled over automatically.
Customers can set spending limits for monthly bills for the UK and overseas, to avoid being hit with unexpected charges.
A buffer of up to £5 extra is available, however, which they can use when they need an extra allowance.
Caps can be adjusted with the iD Mobile app.
Launched in 2015, iD Mobile promised consumers “capped plans for the lowest price on the market” and roaming plans that it claims “cover more European countries than anyone else”.
It uses Three's network to ensure customers get nationwide coverage and fast speeds.
iD Mobile doesn't offer a mid-contract handset upgrade scheme that's comparable to Tesco Mobile's Anytime Upgrade Flex or O2 Refresh. However, customers who renew contracts are often able to get a new phone before their existing contract ends.