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O2 to demand millions in compensation for data outage

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O2 is said to be looking to recoup tens of millions of pounds from Swedish firm Ericsson, after the latter admitted that its software was to blame for a major outage which saw 31 million customers unable to use data services last week.

The network is due to go into crisis talks with Ericsson today, 10th December, with rumours that the total bill for the outage, which had a global impact, could reach £100 million.

O2 announced over the weekend that it would offer compensation to customers hit by the issue. Pay Monthly users will get two days of service refunded by the end of January 2019. Meanwhile, pay as you go customers will get 10% off when they top up in the new year.

Other networks which use O2’s masts, such as Tesco Mobile and Giff Gaff, have yet to say if they will issue compensation.

Last week, Ericsson admitted that faulty software that it used on behalf of O2 was to blame for the 24 hour–long downtime. “The faulty software that has caused these issues is being decommissioned,” said Ericsson’s UK CEO, Michelle Lindgren. “Ericsson sincerely apologises to customers for the inconvenience caused.”



Category: News
Tagged: o2, networks
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