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Utrack Money Back FAQs

What is Utrack Money Back?

Utrack Money Back is a scheme where you can get paid for reducing your electricity usage at certain times on certain days. We're part of the National Grid ESO scheme that is running between November 2023 and March 2024 to test whether we can help balance supply and demand of electricity on the grid.

How does Utrack Money Back work?

If you sign up to the Utrack Money Back scheme, we recommend you opt in to both push email and push notifications, so we can alert you when a Money Back session is scheduled to take place and invite you to opt in. Once you opt in to a session - there’s nothing else to do until the session begins. During the session - aim to reduce your electricity usage in a safe and manageable way - such as switching off appliances not in use, and also adapting your routine, such as delaying what time you might cook a meal or switch on a dishwasher. We will then calculate how much you reduced your electricity consumption in comparison to your typical usage and you’ll be paid around £3 for every kWh saved.

When will the sessions happen?

We expect there to be at least two sessions each month until 31 March 2024. These sessions are finalised at short notice by the National Grid, and we will notify you as soon as we find out when the next session is - this might be the day before a session or on the same day. This is why it’s important to remember to opt in to push notifications and email to make sure you don’t miss an update.

How much can I earn?

You will be paid around £3 for every kWh saved - however, the amount you earn will depend on your typical usage during the time periods when the sessions run and how much you reduce your usage by. Each Demand Session could offer a different level of payment, but this will be communicated before you choose to opt in to a session.

To ensure users see the full benefit of this programme during this trial scheme, Utrack is passing on the full payment awarded by the National Grid to the customer.

When and how will I get paid?

We will add up your earnings throughout the sessions, and after the scheme has ended (after 31 March 2024) we will request your bank details in order to arrange a bank transfer. We may also offer the opportunity to withdraw your earnings part way through the scheme, and will inform all customers if this is available. You'll also have the option to donate your earnings to charity if you so wish. After the scheme finishes on 31 March 2024, you will have one month after we request your bank details to provide these to us, otherwise we may donate your earnings to charity.

Who can sign up?

Anyone with an electricity smart meter can sign up, regardless of which provider they're with. To check you're eligible, make sure you've successfully connected your smart meter to Utrack and can see electricity data coming through.

How do I sign up?

Within Utrack, there is a tab called 'Money Back' which has the option to sign up to the scheme. You’ll also need to opt in to individual sessions, which we will notify you about ahead of time to make sure you don't miss out. At the moment, only those with an electricity smart meter can take part.

How do I opt out?

At the bottom of the 'Money Back' tab in the app you'll see the option to opt out of the scheme. You can opt back in if you do opt out by accident.

How do I see how much I've earned?

If you open the 'Money Back' tab in the app you'll be able to see how much you've earned and how many kWh you've reduced your electricity usage by. It takes a few days for this to be calculated after a session happens so please bear with us - we'll alert you when your calculations are ready.

What if I've opted into another supplier's scheme?

You can only be registered with one scheme at a time, so if you do register with another scheme after Utrack Money Back then you'll automatically be de-registered from Utrack Money Back a day or two later. You can choose to re-register at any time, however, and the other provider should then de-register you from their scheme. If you are registered with multiple schemes at the time a session takes place then there's a chance you'll be disqualified from earning money with either scheme until the first provider has de-registered you.

How does Utrack Money Back compare to other schemes?

Utrack wants users to receive the maximum payout from the National Grid, so we pass on every pennythat we receive to our customers that take part in Utrack Money Back.

How can I reduce my electricity use?

The easiest ways to reduce your electricity usage during Money Back sessions is to try not to use appliances like your oven, washing machine or tumble dryer. We'd also recommend not opening your fridge or boiling the kettle if you can avoid it. Take a look at the Savings tab to get a better understanding of which appliances tend to use the most electricity.

What happens to my data when I sign up?

Your smart meter usage data will be processed by our technology partner to calculate by how much you have reduced your consumption. It is also shared with National Grid ESO for audit purposes.

What if I don't have a smart meter?

You need to have a smart meter to take part in the Utrack Money Back scheme, as we need to be able to automatically check your meter readings to calculate how much you've reduced your electricity usage by.

What if I can't reduce my usage?

There are no penalties if you're unable to reduce your electricity usage during a Utrack Money Back session.

Uswitch Money Back Bonus FAQs

What is the Utrack Money Back Bonus?

We're running a promotion offering new customers the chance to boost their Money Back earnings by £10 if they connect their smart meter to Utrack for the first time in December 2023 and successfully participate in at least one Utrack Money Back demand session by the end of January 2024. There is limited availability for the bonus so we'd recommend participating as soon as possible.

How will the bonus be paid?

If you fulfil all the eligibility criteria for the £10 bonus, this will be added to your Utrack Money Back total earnings pot. It will be paid after the scheme ends on 31 March 2024, when we will ask customers to provide bank details for payment or opt for their earnings to be donated to charity.

What would stop me receiving the bonus?

The bonus is only available to Utrack app customers who have not previously connected their smart meter to the app. Your smart meter must be able to pass 14 days of historical electricity meter readings to the app in order for you to join the Utrack Money Back scheme, and you must have electricity meter readings for the duration of the first Money Back event you participate in before the end of January 2024. Uswitch will not be liable for any uncompleted sign-ups or Money Back events caused by any technical failures of its Utrack app or otherwise, whether any such failure is within the control of Uswitch or not.

Is it a limited deal?

Yes we only have a certain number of incentives to offer customers, so we'd recommend you don't hesitate to download Utrack and connect your SM straight away.

Where can I find more details?

Please refer to the promotional T&Cs at