Services

• Support
• Email
• Home phone / calls
• Parental controls
• Security package
• Mac compatible
• Free connection
• Static IP address
• Free wireless router
• Home broadband
• Fibre optic broadband
• ADSL broadband
• No line rental required
• International Calls

Company history

Plusnet has been providing internet services since the company started out over a decade ago. In 1994, Plusnet established itself as a dial-up ISP and has continued to move with the times by expanding its horizons to broadband. In 2004 Plusnet doubled the size of its customer base and is now one of the UK’s leading ISPs with over 500,000 customers.

The company as it currently exists is the amalgamation of 3 other communications companies; Force9, Free-Online and Metronet. By working in conjunction with these sister companies, Plusnet Broadband draws from a bank of technological expertise, giving them the know-how to be a highly competent ISP.

Plusnet is dedicated to providing good quality broadband and home phone at the lowest possible rates and has won several awards for its customer service.

In 2012, Plusnet launched its first-ever fibre broadband products, using the same network as BT's super-fast Infinity product and offering the same headline speed of 76Mbps.

Customer service

The winner of numerous customer service awards, Plusnet Broadband offers excellent support with a number of ways to get in touch.

The online Help Assistant should cover the most frequently asked questions, however there is also a ‘Contact Us’ facility available for direct email support. Customers can then view the status of their email query by accessing their online account page.

Plusnet customers also get use of Plusnet Assist. This free to download tool automatically fixes problems that arise by downloading fixes and even sets up connections for you if you're disconnected.

For standard support queries, customers can call a freephone line which is available 24 hours a day, 7 days a week. All call centres are based in the UK.

Plusnet’s unique Customer Call Statistics page offers honest data on current call waiting times so you know how long you might be waiting when you call.

Equipment

Plusnet offers a four-port wireless router using the latest n series technology with all fibre and ADSL broadband products. These are free when customers sign up for a 12 or 18 month contract on ADSL and fibre broadband products respectively.

However, a charge of £40 applies when taken without a twelve month contact and when customers instead opt for Plusnet's one-month rolling contract. All Plusnet on-month deals feature a headline price £2.50 per month above the standard price.

Software features

Choose the Plusnet Unlimited and you'll get Plusnet Protect software, which is updated daily with the latest information from the Plusnet servers, absolutely free. The security package also includes spam protection and personal firewall and was created and continues to be updated by McAfee.

If you take Plusnet Essentials you’ll get the first 3 months of Plusnet Protect free, then it’s just £2 a month thereafter.

Email features

Customers receive a default mailbox, with unlimited ‘alias’ addresses included (subscription accounts receive an unlimited amount). Alias addresses redirect mail to the default mailbox given during sign-up and are useful when not wanting to give out a real address.

Extras

You can save money by telling people about Plusnet, with monthly discounts up for grabs when you refer a friend or family member.