Services

• Support
• Email
• Home phone / calls
• Parental controls
• Security package
• Modem
• Webspace
• Mac compatible
• Free connection
• Static IP address
• Free wireless router
• Business broadband
• Home broadband
• VoIP
• Fibre optic broadband
• ADSL broadband
• Price excludes VAT
• No line rental required
• International Calls

Company history

Plusnet has been providing internet services since the company started out over a decade ago. In 1994, Plusnet established itself as a dial-up ISP and has continued to move with the times by expanding its horizons to broadband. In 2004 Plusnet doubled the size of its customer base and is now one of the UK’s leading ISPs with over 500,000 customers.

The company as it currently exists is the amalgamation of 3 other communications companies; Force9, Free-Online and Metronet. By working in conjunction with these sister companies, Plusnet Broadband draws from a bank of technological expertise, giving them the know-how to be a highly competent ISP.

Plusnet has a marked work ethic and is dedicated to providing good quality services at the lowest possible rates. Moreover, the company have won several awards for their customer service, showing that they are geared towards what you want as an internet user.

Customer service

Voted Best Overall Provider in a recent survey, Plusnet Broadband offers excellent customer service with a number of ways to get in touch. The online Help Assistant should cover the most frequently asked questions, however there is also a ‘Contact Us’ facility available for direct email support. Customers can then view the status of their email query by accessing their online account page.

For standard support queries, customers can call a freephone line which is available 24 hours a day, 7 days a week. All call centres are based in the UK.

Plusnet’s unique Customer Call Statistics page offers honest data on current call waiting times so you know how long you might be waiting when you call.

Equipment

Plusnet offers two types of router - a four port router on ASDL and a three port router on Fibre.

Both are priced £40 when taken without a twelve month contact (+£25 activation fee). There is no charge for the router or activation fee if a contract is taken (12 months for ADSL, 18 months for Fibre).

Software features

Choose the Plusnet Extra package and you'll Plusnet Protect software, which is updated daily with the latest information from the Plusnet servers, absolutely free. The security package also includes spam protection and personal firewall and was created and continues to be updated by McAfee.

Plusnet Value subscribers can add the Protect security suite as an optional extra.

Email features

Customers receive a default mailbox, with unlimited ‘alias’ addresses included (subscription accounts receive an unlimited amount). Alias addresses redirect mail to the default mailbox given during sign-up and are useful when not wanting to give out a real address.

Extras

You can save money by telling people about Plusnet, with monthly discounts up for grabs when you refer a friend or family member.