*The "up to" speed displayed in Mb is the maximum possible speed you are likely to receive for this product. The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up - this may differ from the speed displayed in the table.
The deals available at your postcode are subject to local availability. The provider will confirm availability for your line.
Plusnet UK describes itself a provider of ‘good, honest broadband’ and markets its broadband products on value for money, good customer service and fast connection speeds.
Founded in 1997, Plusnet established itself as a dial-up ISP and in 2004 the size of its customer base doubled. Since then the size of the Plusnet internet customer base has continued to grow and it’s now one of the UK’s larger broadband service providers.
The company as it currently exists is the amalgamation of three communications companies: Force9, Free-Online and Metronet.
In 2012, Plusnet fibre broadband was launched, using the same network as BT's super-fast Infinity product and offering a maximum speed of 76Mbps.
You can read Plusnet broadband reviews in the section at the foot of the page. Our Plusnet reviews are written by real customers.
You can write your own Plusnet broadband review by clicking on the 'write a review' tab below.Back to top
Plusnet Broadband makes much of the slew of customer service awards it has won and offers a number of ways for customers to get in touch.
Plusnet’s online Help Assistant is intended to cover the most frequently asked questions, while a ‘Contact Us’ facility is available for direct email support.
Plusnet internet customers also get use of Plusnet Assist. This free-to-download tool automatically fixes problems that arise by downloading fixes. It also sets up connections for you if you're disconnected.
For standard support queries, customers can call a freephone line, which is available 24 hours a day, seven days a week. All call centres are based in the UK.
Subscribers can use Plusnet’s Customer Call Statistics page too. This provides data on current call waiting times, so you know how long you might be waiting for an operative to handle your call.Back to top
Plusnet’s four-port wireless routers use ‘n’ series technology and are provided with all fibre and ADSL broadband products.
These are free when customers sign up for a 12-month or 18-month contract on ADSL and fibre broadband products.
However, a charge of £40 applies if customers opt for Plusnet's one-month rolling contract. All Plusnet one-month deals feature a headline price £2.50 per month above the standard price.Back to top
Choose the Plusnet Unlimited product and you'll get free Plusnet Protect software, which is updated daily from its servers.
Created by McAfee, the Plusnet Protect security package also includes spam protection and a personal firewall.
Plusnet internet products also come with its parental controls tool, Plusnet SafeGuard.Back to top
Customers with Plusnet broadband deals receive a default mailbox, with unlimited ‘alias’ addresses included (subscription accounts receive an unlimited amount).
Alias addresses redirect mail to the default mailbox given during sign-up and are useful if you don’t want to give out a real address.Back to top
Plusnet offers monthly discounts to customers when they refer a friend or family member.
The discount applies if the recommended customer takes a standalone Plusnet broadband deal or signs up for a Plusnet broadband package that bundles together more services.Back to top
Our UK based call centre staff can provide expert help to find a deal that matches your needs.