Best Value Home Broadband 2015
Plusnet overcame strong challenges from TalkTalk and Sky to seal the Best Value Home Broadband award, with uSwitch... more »
Best Customer Service 2015
Plusnet's UK-based contact centres and knowledgeable support teams saw it win the customer service award for the... more »
Best Broadband & Home Phone 2015
In one of the hardest fought categories, Plusnet pipped TalkTalk and Sky to the post with a combination of low-cost... more »
Best Value Home Broadband 2014
Fast, cheap and reliable, Plusnet's value broadband service was the runaway winner in this category, with their... more »
Best Customer Service 2014
Plusnet's customers were delighted with their friendly customer service, with UK-based, 24 hour contact centres and... more »
- Home phone / calls
- Parental controls
- Security package
- Mac compatible
- Free connection
- Static IP address
- Free wireless router
- Home broadband
- Fibre optic broadband
- ADSL broadband
- No line rental required
- International Calls
- Free Broadband
- Company history
Plusnet describes itself a provider of ‘good, honest broadband’ and markets its broadband products on value for money, good customer service and fast connection speeds.
Founded in 1997, Plusnet established itself as a dial-up ISP and in 2004 the size of its customer base.
Plusnet internet customer numbers have continued to grow and Plusnet is now one of the UK’s larger broadband service providers.
The company as it currently exists is the amalgamation of three communications companies; Force9, Free-Online and Metronet.
In 2012, Plusnet fibre broadband was launched, using the same network as BT's super-fast Infinity product and offering a maximum speed of 76Mbps.
You can read Plusnet broadband reviews in the section below. Our Plusnet reviews are written by real customers.
You can write your own Plusnet broadband review by clicking on the 'write a review' tab below.
- Customer service
Plusnet Broadband makes much of the slew of customer service awards it has won and offers a number of ways to get in touch.
Plusnet’s online Help Assistant is intended to cover the most frequently asked questions, while a ‘Contact Us’ facility is available for direct email support.
Customers can then view the status of their email query by accessing their online account page.
Plusnet internet customers also get use of Plusnet Assist. This free-to-download tool automatically fixes problems that arise by downloading fixes and sets up connections for you if you're disconnected.
For standard support queries customers can call a freephone line, which is available 24 hours a day, seven days a week. All call centres are based in the UK.
Subscribers can also use Plusnet’s Customer Call Statistics page. This provides data on current call waiting times so you know how long you might be waiting for an operative to handle your call.
Plusnet’s four-port wireless router uses ‘n’ series technology and is provided with all fibre and ADSL broadband products.
These are free when customers sign up for a 12-month or 18-month contract on ADSL and fibre broadband products respectively.
However, a charge of £40 applies if customers opt for Plusnet's one-month rolling contract. All Plusnet one-month deals feature a headline price £2.50 per month above the standard price.
- Software features
Choose the Plusnet Unlimited product and you'll get free Plusnet Protect software, which is updated daily from its servers.
Created and updated by McAfee, the Plusnet Protect security package also includes spam protection and personal firewall.
Plusnet internet products also come with its parental controls tool, Plusnet SafeGuard.
- Email features
Customers with Plusnet broadband deals receive a default mailbox, with unlimited ‘alias’ addresses included (subscription accounts receive an unlimited amount).
Alias addresses redirect mail to the default mailbox given during sign-up and are useful if you don’t want to give out a real address.
Plusnet offers monthly discounts to customers when they refer a friend or family member.
The discount applies if the recommended customer takes a standalone Plusnet broadband deal or signs up for a Plusnet broadband package that bundles together more services.
Broadband provider Plusnet is to create new customer service jobs.
Ernest Doku - 24th April 2015
Satmetrix reveals which broadband providers consumers are willing to promote.
Ernest Doku - 23rd April 2015
New Plusnet TV service is coming soon, according to YouView.
Ernest Doku - 23rd April 2015
New Plusnet subscribers can enjoy six months' free broadband.
Ernest Doku - 22nd April 2015
£50 cashback now available with Plusnet unlimited broadband deals.
Ernest Doku - 9th April 2015
Plusnet broadband is just £2.50 a month for 12 months
Ewan Taylor-Gibson - 13th February 2015. 1 comment
New subscribers receive £35 cashback with unlimited fibre broadband.
Ernest Doku - 28th January 2015
New router for Plusnet customers is designed to boost the user experience.
Ewan Taylor-Gibson - 16th January 2015
Customer reviewsWrite a review
I am really pleased with the speed of set up, the value, and the service itself -- I've have had it up and running for a couple of weeks. Good customer service from the online chat as well. I would recommend it.Gaby, 9th February 2015
I'm really happy with Plusnet - fast installation & reliable fibre broadband since then! :-)Tom, 16th June 2014
Plus net well It's reliable service. I don't passed over to a country outside UK, like one provider that I was with for s very short time.
If I need to find out anything it's always a knowledgeable and helpful service, that's what I need.Philip Davies, 20th May 2012
Plusnet = best customer service I've had. Very happy to recommend.Tim Jones, 11th November 2010
All good never had a problem. Virgin is twice the price, twice the length and it hardly worked.
Kudos to Plusnet, altogether with phone line rental, I pay under 18 quid a month for superfast DSL.celineb, 20th May 2010
Plusnet has best support staff I've ever come across. They're proper experts, not like at some of the larger companies where it feels like they can't deviate from a pre-prepared script.
Full marks to them.linzi james, 19th May 2010
Yes, joined plusnet a few weeks ago and 100% delighted and only £5.99 a month. Thank you for everything my PlusnetGraham, 22nd October 2009