Best Value Home Broadband 2014
Fast, cheap and reliable, Plusnet's value broadband service was the runaway winner in this category, with their... more »
Best Customer Service 2014
Plusnet's customers were delighted with their friendly customer service, with UK-based, 24 hour contact centres and... more »
Best Customer Rated Home Broadband 2013
Thousands of uSwitch users agree that Plusnet continues to provide both great customer service and a great range of... more »
Best Customer Rated 2012
With an average rating of 3.9 out of 5 from over 2 million ratings collected on the uSwitch broadband speed test in... more »
Best Value Home Broadband 2012
77% of uSwitch customers surveyed in the uSwitch Broadband Awards 2012 survey were satisfied with the value of their... more »
- Home phone / calls
- Parental controls
- Security package
- Mac compatible
- Digital TV
- Free connection
- Static IP address
- Free wireless router
- Home broadband
- Fibre optic broadband
- ADSL broadband
- No line rental required
- True unlimited
- International Calls
- Off Network
- Company history
Plusnet has been providing internet services since the company started out over a decade ago. In 1994, Plusnet established itself as a dial-up ISP and has continued to move with the times by expanding its horizons to broadband. In 2004 Plusnet doubled the size of its customer base and is now one of the UK’s leading ISPs with over 500,000 customers.
The company as it currently exists is the amalgamation of 3 other communications companies; Force9, Free-Online and Metronet. By working in conjunction with these sister companies, Plusnet Broadband draws from a bank of technological expertise, giving them the know-how to be a highly competent ISP.
Plusnet is dedicated to providing good quality broadband and home phone at the lowest possible rates and has won several awards for its customer service.
In 2012, Plusnet launched its first-ever fibre broadband products, using the same network as BT's super-fast Infinity product and offering the same headline speed of 76Mbps.
You can read Plusnet reviews in the section below. Our Plusnet reviews are written by real Plusnet customers. You can write your own Plusnet review by clicking on the 'write a review' tab below and filling in a Plusnet broadband review.
- Customer service
The winner of numerous customer service awards, Plusnet Broadband offers excellent support with a number of ways to get in touch.
The online Help Assistant should cover the most frequently asked questions, however there is also a ‘Contact Us’ facility available for direct email support. Customers can then view the status of their email query by accessing their online account page.
Plusnet customers also get use of Plusnet Assist. This free to download tool automatically fixes problems that arise by downloading fixes and even sets up connections for you if you're disconnected.
For standard support queries, customers can call a freephone line which is available 24 hours a day, 7 days a week. All call centres are based in the UK.
Plusnet’s unique Customer Call Statistics page offers honest data on current call waiting times so you know how long you might be waiting when you call.
Plusnet offers a four-port wireless router using the latest n series technology with all fibre and ADSL broadband products. These are free when customers sign up for a 12 or 18 month contract on ADSL and fibre broadband products respectively.
However, a charge of £40 applies when taken without a twelve month contact and when customers instead opt for Plusnet's one-month rolling contract. All Plusnet on-month deals feature a headline price £2.50 per month above the standard price.
- Software features
Choose the Plusnet Unlimited and you'll get Plusnet Protect software, which is updated daily with the latest information from the Plusnet servers, absolutely free. The security package also includes spam protection and personal firewall and was created and continues to be updated by McAfee.
If you take Plusnet Essentials you’ll get the first 3 months of Plusnet Protect free, then it’s just £2 a month thereafter.
- Email features
Customers receive a default mailbox, with unlimited ‘alias’ addresses included (subscription accounts receive an unlimited amount). Alias addresses redirect mail to the default mailbox given during sign-up and are useful when not wanting to give out a real address.
You can save money by telling people about Plusnet, with monthly discounts up for grabs when you refer a friend or family member. You can get Plusnet broadband only, or as part of a Plusnet broadband package.
Which? recognises the quality of Plusnet's broadband service.
Ernest Doku - 25th March 2014
Technology magazine names Plusnet the UK's Best Broadband Provider.
Ewan Taylor-Gibson - 24th February 2014
Plusnet Unlimited Broadband is now available on 12-month deals.
Ernest Doku - 31st January 2014
Line rental not required with Plusnet's half-price business broadband.
Ernest Doku - 10th January 2014
New half-price business broadband deals launched by Plusnet.
Ewan Taylor-Gibson - 7th January 2014
Plusnet seeks volunteers for its TV trial, fibre broadband required.
Oliver Folkard - 23rd December 2013
Customer reviewsWrite a review
Plus net well It's reliable service. I don't passed over to a country outside UK, like one provider that I was with for s very short time.
If I need to find out anything it's always a knowledgeable and helpful service, that's what I need.Philip Davies, 20th May 2012
Plusnet = best customer service I've had. Very happy to recommend.Tim Jones, 11th November 2010
All good never had a problem. Virgin is twice the price, twice the length and it hardly worked.
Kudos to Plusnet, altogether with phone line rental, I pay under 18 quid a month for superfast DSL.celineb, 20th May 2010
Plusnet has best support staff I've ever come across. They're proper experts, not like at some of the larger companies where it feels like they can't deviate from a pre-prepared script.
Full marks to them.linzi james, 19th May 2010
Yes, joined plusnet a few weeks ago and 100% delighted and only £5.99 a month. Thank you for everything my PlusnetGraham, 22nd October 2009