uSwitch

ScottishPower

ScottishPower provides gas and electricity to over 5.2 million domestic customers in the UK and maintains a large distribution network.

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ScottishPower were the winners in the 2012 uSwitch Customer Satisfaction Awards for 'Transfer services'. ScottishPower were runners up in the 2012 uSwitch Customer Satisfaction Awards for 'Online services'.

2012 Customer Satisfaction Awards

ScottishPower were winners in the 2012 uSwitch Customer Satisfaction Awards for 'Transfer services' and runners up in the category 'Online services'.

Customer satisfaction

Here's how ScottishPower did in our 2012 customer satisfaction awards:

70.2% overall customer satisfaction

ScottishPower achieved the third highest score amongst the six major suppliers with an overall score of 70.2%.

This survey was conducted by YouGov online between 8th and 14th November, 2012.

A total of 5,071 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

Recent price changes and where ScottishPower rank

On the 15th October, ScottishPower announced it would be raising its prices by 7% on gas and electricity, blaming 'increased costs especially for transporting gas and electricity' for the move. The increased prices take effect on the 5th December 2012.

The announcement came just days after British Gas and npower announced that they would be raising their prices, and on the same day that SSE's previously announced price increase took effect, prompting experts to advise customers to fix their energy prices.

Latest suppliers to change their prices

Supplier Date effective Average gas price change (%) Average electricity price change (%)

Eon

18/01/2013 9.4% 7.7%

EDF Energy

26/11/2012 10.8% 10.8%

scottishpower

26/11/2012 7% 7%

npower

26/11/2012 8.8% 9%

British Gas

16/11/2012 6% 6%

ovo

15/10/2012 9% 9%

How do ScottishPower generate energy?

  • 49%Coal
  • 43%Gas
  • 8%Green

Average from all UK suppliers

  • 29%Coal
  • 44%Gas
  • 17%Nuclear
  • 8%Green
  • 2%Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.

CO2 waste from UK energy suppliers

Scottish Power produce the highest levels of CO2 at 620 kilograms per kilo watt hour

Nuclear waste from UK energy suppliers

Scottish Power produces no nuclear waste

Who are ScottishPower?

ScottishPower was formed in 1990, following the privatisation of the previously state-owned Scottish electricity industry. In 1995 it acquired the regional supplier, Manweb.

Looking for 'Scottish Power' with a space? Don't worry, they are the same company but refer to themselves as 'ScottishPower'.

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