ScottishPower provides gas and electricity to over 5.6 million domestic customers in the UK and maintains a large distribution network

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2014 Customer Satisfaction Awards

ScottishPower came in at #7 this year (or fifth among the big six), scoring 64%, down 3% from its score in 2013.

Who are ScottishPower?

ScottishPower was formed in 1990, following the privatisation of the previously state-owned Scottish electricity industry. In 1995 it acquired the regional supplier, Manweb.

In 2006, ScottishPower became part of Iberdrola, a Spanish utility.

Looking for 'Scottish Power' with a space? Don't worry, they are the same company but refer to themselves as 'ScottishPower'.

Interested in ScottishPower's Connect smart thermostat? You can purchase one here.

Customer satisfaction

The results of our 2014 customer satisfaction awards:


This survey was conducted by YouGov between 17th and 27th October 2014 amongst 5,262 UK energy consumers (aged 18+). Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

Recent price changes and where ScottishPower rank

In January 2015, ScottishPower announced a price cut of 4.8%, effective 20 February 2015. The cuts applied to standard plan customers only, and would save the average household £33 per year.

In October 2013, ScottishPower's prices were announced to be going up by 8.6%, as of 6 December 2013. This would raise the average dual-fuel customer's bill by £112, and bring their yearly bill total to £1,480.

In January 2014, the energy supplier said that, due to Government's announcement about reducing green levies, it would reduce this price rise by 3.3%. This would take effect the same month.

The table below shows the most recent price changes from the big six, including ScottishPower's prices, and the percentage increase as well as when it took and effect.

Supplier Date effective Avg price change (%) Avg bill size*

EDF Energy

Jan 3 2014 1.3% £1,155


13 Jan 2015 3.5% £1,145

British Gas

19 Jan 2015 5% £1,156


20 Jan 2015 4.8% £1,167


30 April 2015 4.1%% £1,158


16 Feb 2015 5.1% £1,169

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

How do ScottishPower generate energy?

The fuel mix for the year 1 April 2013 to 31 March 2014.

  • 48%Coal
  • 32.6%Gas
  • 1.1% Nuclear
  • 16.9%Green
  • 0.8% Other

Average from all UK suppliers

  • 34% Coal
  • 25.6% Gas
  • 21% Nuclear
  • 16%Green
  • 2% Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.

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