Skip to main content
Jump to navigation
EE news

EE has pledged to offer the UK's best customer service to people who are deaf or have hearing loss.

According to the provider, one in six Britons are currently living with some form of hearing loss.

EE has therefore worked with Action on Hearing Loss to assess its call centres and develop best practices for supporting these customers more effectively.

This includes a sign language interpreting service for British Sign Language users and the use of the Next Generation Text text relay service.

Customers can also receive additional support from EE's dedicated Customer Disability Team if they inform the provider of a disability.

Furthermore, people with a compatible device can enjoy improved sound quality during phone calls has EE used Enhanced High Definition Voice to ensure clear communications.

Edward Goff, Marketing Director of Mobile at EE, commented: "Our collaboration with Action on Hearing Loss helps us to provide a great experience for our customers, and helps to improve their lives through the latest mobile and network technology."

He went on to state that EE will continue working closely with the organisation to provide "the best, most personal support for our customers".

James Rowe, Technology and Enterprise Executive Director at Action on Hearing Loss, added that it is "very pleased" to be partnering with EE, as the provider offers "some of the best support" for people who live with deafness or hearing loss.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news