Good Energy sources its electricity from UK renewables such as sunshine, wind and water
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2018 supplier rating for Good Energy
Good Energy earned four-and-a-half stars our of five from UK energy customers in the 2018 uSwitch survey for customer satisfaction.
The survey, which was run by YouGov and commissioned by uSwitch, included more than 17,000 respondents who were asked to rate their satisfaction with their current supplier in such categories as likely to recommend, customer service, value for money and switchover process.
About Good Energy
Good Energy is an independent supplier providing electricity made by a growing community of independent generators across Britain making the most of the natural resources around them.
They purchase power via more than 750 producers across the UK who utilise hydro, solar, wave and wind methods. They use a system that guarantees that, over one year, every unit used by its customers is matched by a unit sourced from a renewable source.
Learn more about Good Energy in our Meet the Small Suppliers interview.
In January 2017, Good Energy announced that following its price freeze it would raise prices for customers effective 1 March 2017.
The price rises would affect standard variable rate plan customers, whose costs would rise by 10% for electricity and 11.5% for gas.
Previously, in October 2016, the supplier announced it would freeze its prices, just one day after GB Energy announced a price rise of 30%.
In November 2013, Good Energy announced it would be freezing its prices for the remainder of the winter months. The independent supplier said that its customers will be protected from price rises until 1 April 2014.
Chief Executive Juliet Davenport said of the news, "We know our customers appreciate price stability and today's news will help them plan their energy expenditure over the coming winter months."
In October 2012 Good Energy announced a price rise of 9% on its electricity prices to take effect from the 5th December 2012.
Prior to that Good Energy cut its gas prices for dual-fuel customers by 5% on the 1st of August 2012. Previously they cut their standard electricity plan prices by 7.5% in January 2009, with a further cut of 7.5% made in March 2009.
Good Energy is a green electricity company formed in 1999 by the Monkton Group. They are a UK company and based in Chippenham.
The company practice what they call "living our shared values," which they say means that their commercial endeavours will always be a part of bigger ethical and social objectives.
Good Energy had less than 150 responses in our independent YouGov survey, so we can't show a customer service rating. This is not necessarily an indication of poor performance.