1) Check you’re eligible to switch from SMARTY
If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.
To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.
Just log in, click on the menu icon, select 'Account settings' and the rest is easy.
2) Contact SMARTY to tell them you want to leave and get your PAC code
Your next job is to contact SMARTY to tell them you’d like to leave.
SMARTY doesn’t have a customer service telephone number to call. But you can get in touch by email and at the same time get the PAC code you’ll need to transfer your number via its website.
Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.
A PAC code is a 16-digit alphanumeric number that will enable you to transfer your number to your new network.
SMARTY will send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.
3) Find and buy a SIM from Lebara Mobile
Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through uSwitch.
Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.
4) Contact Lebara Mobile to give them your PAC Code
The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.
The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.
5) Insert the Lebara Mobile SIM in your phone
Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.
6) Wait for your number to be transferred to Lebara Mobile
Typically, number transfers are complete the next working day. But this may vary from network to network.
It’s also worth noting that if a weekend gets in the way, it could take a little longer.