1) Check you’re eligible to switch from Vodafone
If you’re out of contract, you can switch your contract. To check your contract status, you can either:
Open up the Vodafone app on your phone. Then click on the menu icon on the top right of the screen. Next, click on ‘Upgrade or change plan’ in the second menu that appears.
Now, click on ‘Change plan’ and you’ll see your contract termination date under the heading labelled ‘Agreement length’.
If you don’t have the Vodafone app, you can check your contract end date by logging into your account on the Vodafone site.
Prefer to call? Get in touch with Vodafone's customer support team on 191 on your Vodafone phone. Or on 03333 040 191 from any other phone (standard network charges apply).
Opening hours are 8am-9pm every day.
If you’re keeping your old phone and signing up for a new SIM-only deal with a new network, there’s a chance you may need to get your phone unlocked.
To do this, you’ll need what Vodafone calls a Network Unlock Code (NUC). This is free to obtain and you can get hold of it by filling in a form on Vodafone’s site.
And if you’re interested in switching but want a bit more information first, text INFO to 85075.
2) Contact Vodafone to cancel your contract
Now your phone or SIM card is on its way, you need to contact Vodafone. Just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.
If you'd prefer to speak to somebody, just give Vodafone a call, tell them you'd like to leave and request your PAC code.
Vodafone is legally obliged to supply your PAC Code within two hours of you requesting it. When you’ve got your code, it’s smart to make a note of it. Just in case.
But the most important thing to note is that your PAC Code expires after 30 days. So if you haven’t used it in this timeframe, you’ll have to request a new one from Vodafone.
3) Find and buy a SIM from Lebara Mobile
Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through uSwitch.
Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.
4) Contact Lebara Mobile to give them your PAC Code
The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.
The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.
5) Insert the Lebara Mobile SIM in your phone
Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.
6) Wait for your number to be transferred to Lebara Mobile
Typically, number transfers are complete the next working day. But this may vary from network to network.
It’s also worth noting that if a weekend gets in the way, it could take a little longer.