Open to pay monthly and pay as you go customers, O2's Priority customer loyalty scheme is one of the best around. Below you'll find a snapshot of the benefits you can expect as an O2 customer:
O2 Priority offers and discounts: The O2 Priority app is one of the best rewards apps around, offering great promotions and discounts for a range of high-street stores, restaurants and events.
O2 Priority presale tickets: O2 customers can buy tickets for events at any O2 venue 48 hours before the tickets go on general sale.
Perks at O2 venues and Twickenham Stadium: O2 customers get a lot of perks at O2 venues, such as priority queueing, access to select lounge rooms and free cloakrooms and money off food and drinks.
O2 pay monthly, pay as you go and business customers will get inclusive roaming in 47 European destinations.
Find out more in our O2 international roaming FAQ.
O2 offers competitive rates for UK calls, text messages and international calls as well as a reward scheme whereby extra minutes, texts and VIP tickets are awarded to loyal customers.
The firm offers a range of sought-after handsets on contract and pay as you go tariffs and has comprehensive network coverage across the UK.
All calls made to O2’s customer service helpline are free when made from a pay monthly handset. This is applicable both in the UK and abroad. The service is open between 8am and 8pm Monday to Friday and from 9am and 6pm at weekends.
For Pay Monthly customers who bought their phone in an O2 branch, the service number from a landline is 087 0241 0202. Alternatively, you can call 202 from your mobile.
If you purchased your mobile through O2.co.uk, the company’s customer service department can be reached on 087 0600 3009 or by calling 202 from your handset.
O2 customers benefit from free delivery on the latest handsets, the company’s O2 Reward Club scheme as well as exclusive invitations to O2 events. Visitors to the company’s entertainment-outpost the O2 arena can even access exclusive content when they are there.
The O2 website is home to a range of how-to guides to help you to deal with everything from getting the most out of O2 services, setting up your mobile phone, billing and procedures for when your mobile phone is lost or stolen.
O2 offers Pay Monthly, Pay As You Talk and SIM only price plans.
The Pay Monthly plans feature a range of options for combinations of calls and minutes, and the deals run over 18 and 24 month contracts.
Starting at just £18.50 per month on an 18 month contract, or £13.50 on a 24 month contract, the Basics package offers 50 minutes, 250 texts, and 100MB of data.
Pay As You Go call charges start at 35p per minute and 12p per text, but bolt-ons are available with every top up, so with a top up of £7.50 you can receive unlimited texts, and for £10 you can receive 500 minutes of O2-O2 and standard landline calls.
The SIMplicity package starts at £3 per month, and offers customers a SIM only deal with a number of text, call and data bolt-ons available.
O2 is regarded as offering the best signal coverage in the UK and has fulfilled its contractual obligation to roll out 3G services to 80% of the UK population. The company operated the first HSDPA network in Europe on the Isle of Man and has since been extensively involved in the development of this technology as well as with advancements in 4G.
O2 is the brand name of the European telecommunications giant Telefonica Europe and in July 2008 had around 43.8 million customers in the UK, Germany, Ireland, Slovak Republic and the Czech Republic.
In 2007, the company was awarded a prestigious exclusivity deal for Apple’s iPhone under which it has the sole right to provide network services for the multi-media communications device. The same year also saw the launch of the company’s own branded music headset the O2 Cocoon, which was regarded by many as having set new standards for phone design.
With the purchase of UK firm Be, the company’s UK division made its foray into the broadband market, and has since launched its own ISP which offers discounted broadband to O2 mobile phone customers.