Skip to main content
  2. News
  3. 2018
  4. February
  5. Google hit with Pixel and Pixel XL lawsuit

Google hit with Pixel and Pixel XL lawsuit

Pixel phones hero

Google has been hit with a class action lawsuit, with angry smartphone owners claiming it knew about faults with its Pixel and Pixel XL smartphones, but kept selling them regardless.

A number of the 2016 flagship Android phones were found to have faulty speaker microphones, meaning that they could not be used to make calls or use Google Assistant.

In the lawsuit, the two plaintiffs say: “[Google] promoted the Pixel phones as premium products and priced them from $649 to $869. Yet, immediately after launching the phones, customers complained directly to Google of ‘severe microphone issues’.

“Despite receiving hundreds of complaints shortly after launch – and admitting the phones have a ‘faulty microphone’ – Google continues to sell the Pixel phones without telling purchasers about the microphone defect.”

Google has admitted these problems hit the warmly reviewed Pixel and Pixel XL, but that less than 1% of units were affected.

It has previously told users whose devices were in warranty to make a claim, and those whose warranty had expired to get in touch with their network or service provider.

Last year’s Pixel 2 and Pixel 2 XL were also affected with minor issues, including a clicking and high pitched noises being emitted from the phone. A software update has since fixed this bug.

Google will be hoping that its 2018 range, which is said to include three new Pixel phones, will not suffer from the same problems.


The Guardian

Category: News
back to top