British Gas

British Gas is the UK's largest supplier of gas and electricity for domestic use, but while they may be the biggest are they the best and what do they offer?

2012 Customer Satisfaction Awards

British Gas were runners up in the 2012 uSwitch Customer Satisfaction Awards for 'Energy efficiency' and 'Reward schemes'.

• Who are British Gas?
• British Gas customer satisfaction scores
• Recent price changes and where British Gas rank
• How do British Gas generate energy, their 'fuel mix'
• Big six price change table
• What else British Gas offers

Who are British Gas?

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.

Customer satisfaction

The results of our 2012 customer satisfaction awards:

British Gas achieved the fifth highest score amongst the six major suppliers with an overall score of 65%.

This survey was conducted by YouGov online between 8th and 14th November, 2012.

A total of 5,071 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

Recent price changes and where British Gas rank

The table below shows which of the Big Six energy suppliers recently changed their prices and when:

British Gas were the second supplier to announce it would be raising its prices in the winter of 2012.

Supplier	Date effective	Average gas price change (%)	Average electricity price change (%)
	18/01/2013	9.4%	7.7%
	26/11/2012	10.8%	10.8%
	26/11/2012	7%	7%
	26/11/2012	8.8%	9%
	16/11/2012	6%	6%
	15/10/2012	9%	9%

How do British Gas generate energy?

• 11%Coal
• 57%Gas
• 23%Nuclear
• 8%Green
• 1%Other

Average from all UK suppliers

• 29%Coal
• 44%Gas
• 17%Nuclear
• 8%Green
• 2%Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.

CO² waste from UK energy suppliers

Nuclear waste from UK energy suppliers