British Gas is the UK's largest supplier of gas and electricity for domestic use. But does 'biggest' mean best? Find out what they offer and how British Gas tariffs and customer service measure up.
To compare all energy suppliers' plans including British Gas tariffs and find the cheapest for you enter your postcode in the green box and hit 'Compare now'. To learn more, keep reading:
British Gas were runners up in two categories of the uSwitch Energy Awards 2013: Energy Efficiency and Reward Schemes.
Who are British Gas?
British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.
British Gas customer satisfaction
The results of our 2013 customer satisfaction awards:
British Gas placed fifth amongst the big six suppliers with an overall score of 66.9%.
This survey was conducted by YouGov online between 9 April 2013 and 13 September 2013.
A total of 5,057 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all GB adults.
Recent price changes and where British Gas rank
British Gas announced a price rise in October 2013, when the company said it would raised prices by 9.2% on average, or about £123 more per year for the average customer. This would go into effect on 23 November 2013.
In December, the Government announced it would cut green levies costs, a move that would allow suppliers to pass along savings to their customers. The Government estimated this would cut about £50 off the average consumer's energy bill.
In turn, British Gas announced it would reduce its previous price rise by 3.2% — about £48 — but this would not take effect until 1 Jan 2014, more than a month afer price rises had gone into effect. Customers would still have a 6% increase — or £75 hike — in their bills.
The table below shows which of the big six energy suppliers, including British Gas, recently changed their prices, when and by how much:
|Supplier||Date effective||Avg gas price change (%)||Avg electricity price change (%)||Avg bill size*|
|18 Jan 2014||3.7%||3.7%||£1,385|
|Jan 3 2014||3.9%||3.9%||£1,384|
|Nov 15 2013||8.2%||8.2%||£1,460|
|Nov 23 2013||8.4%||10.4%||£1,471|
|Jan 1 2014||3.2%||3.2%||£1,423|
|Dec 6 2013||8.5%||9%||£1,480|
|Dec 1 2013||11.1%||9.3%||£1,491|
*Based on a medium user consuming 3,300 kWh of electricity and 16,500 kWh of gas on a standard dual fuel tariff, paying quarterly by cash and cheque, with bill sizes averaged across all regions.
How do British Gas generate energy?
Average from all UK suppliers
Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.