Your cookie preferences


We use cookies and similar technologies. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Find out more by reading our Cookie Policy.

Select cookie preferences

Skip to main content

British Gas reviews, tariffs and information

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland.
Share this guide
British Gas Logo

About British Gas

British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the name Scottish Gas in Scotland. UK energy statistics show that British Gas remains the biggest energy supplier in the UK with 20% of the overall market share.

British Gas renewable energy

British Gas energy tariffs include various plans that feature renewable energy as a selling point. These green tariffs come in the form of offsetting carbon use (by funding projects dedicated to reducing carbon emissions) when customers buy gas, or matching electricity consumption by purchasing electricity generated from renewable sources.

British Gas reviews

As of January 2024, British Gas has a TrustPilot rating of 4 from over 177,000 reviews. With 49% of the reviews rated as five-star and 30% rated as one-star, it's clear that it's a polarising supplier where its longevity in the market and preconceptions that customers may have about it could be working against it. The good reviews highlight strong customer service and effective engineer call-outs.

Does British Gas have an app?

British Gas's app allows customers to do all the normal things associated with having an energy account, like submitting meter readings, paying bills and tracking energy usage. However, because the boiler side of its business is so important, it also allows customers to book engineer appointments for services and repairs and sign up to and manage boiler cover.

Can I get a smart meter with British Gas?

British Gas customers can get a smart meter with British Gas regardless of whether you're on a credit or prepayment meter. All you need to do is log into your account and book your appointment for an engineer to come and install the new meter, which shouldn't take more than a couple of hours.

Does British Gas offer energy efficiency products?

British Gas offers customers energy-efficient boilers or, for those who want to take the extra step to getting a greener home, air source heat pumps.

Is British Gas going bust?

The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.

Read more:

British Gas Logo

British Gas price changes in 2024 - Uswitch

Find out how you are affected by British Gas price changes in 2024 and how to get a cheaper deal on your energy. Compare and switch energy suppliers today.

Learn more

How do I read my British Gas bill? - Uswitch

No need to be confused by your British Gas energy bill. We break down an example bill to help you read your energy bill and cut through the confusion.

Learn more

Who supplies my gas or electricity? - Uswitch

Find out who your gas or electricity supplier is and which energy plan you are on with our step-by-step guide.

Learn more