British Gas is the UK's largest supplier of gas and electricity for domestic use.
British Gas may be the biggest, but are they the best and what do they offer? British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.
Customer satisfaction
The results of our 2011 customer satisfaction awards:
British Gas achieved the 3rd highest score amongst the six major suppliers with an overall score of 61%.
This survey was conducted by YouGov online between 14th - 18th October, 2011.
A total of 5,270 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
How do British Gas generate energy?
- 11%Coal
- 57%Gas
- 23%Nuclear
- 8%Green
- 1%Other
Average from all UK suppliers
- 29%Coal
- 44%Gas
- 17%Nuclear
- 8%Green
- 2%Other
Green (renewable) energy is from sources such as wind, solar and hydro-electric.Information taken from the Energy Saving Trust.
CO2 waste from UK energy suppliers
Nuclear waste from UK energy suppliers
Recent price changes and where British Gas rank
On the 12th of January 2012 British Gas announced it will be cutting its electricity prices by 5%. The price cut is effective immediately, and will affect 5.3 million British Gas customers.
Previously, on the 8th July, British Gas announced it would increase its gas prices by 18% and its electricity prices by 16% from the 18th August 2011.
The table below shows which of the Big Six energy suppliers last raised and dropped their prices, and when:
| Date of price change | Supplier | Average gas price change (%) | Average electricity price change (%) |
|---|---|---|---|
| 26th March 2012 |
|
4.5% |
0% | 27th February 2012 |
|
5% |
0% |
| 27th February 2012 |
|
0% | 6% |
| 01st February 2012 |
|
5% |
0% |
| 12th January 2012 |
|
0% | 5% |
| 07th February 2012 |
|
5% |
0% |
| 10th November 2011 |
|
4.5% |
15.4% |
| 1st October 2011 |
|
15.7% |
7.2% |
| 13th September 2011 |
|
18% |
11% |
| 14th September 2011 |
|
18% |
11% |
| 18th August 2011 |
|
18% |
16% |
| 1st August 2011 |
|
19% |
10% |
