British Gas is the UK's largest supplier of gas and electricity for domestic use. But does 'biggest' mean best? Find out what they offer and how British Gas tariffs and customer service measure up.
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Who are British Gas?
British Gas is part of the Centrica Group, which was formed following the merger of British Gas plc in 1997. British Gas also operates under the names Scottish Gas in Scotland and Nwy Prydain in Wales.
British Gas customer satisfaction
The results of our 2015 customer satisfaction awards:
This survey was conducted by YouGov amongst 5,100 UK energy consumers (aged 18+). Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
Recent price changes from British Gas and all big six suppliers
|Supplier||Date effective||Avg price change (%)|
|11 Feb 2015||1.3%|
|1 Feb 2016||5.1%|
|27 Aug 2015||5%|
|15 March 2016||5.4%|
|29 March 2016||5.3%|
|28 March 2016||5.2%|
British Gas price rises
British Gas last announced a price rise in October 2013, when the company said it would raise prices by 9.2% on average, or about £123 more per year for the average customer. This would go into effect on 23 November 2013. (In 2014 and in 2015, the supplier announced three price cuts to its gas customers.)