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How to claim your broadband vouchers

Broadband providers will often offer gift vouchers or reward cards with their deals as a little extra incentive to switch, and at key times throughout the year like Black Friday, they can be worth a lot of money. But sometimes it can be quite confusing as to who will send out your gift voucher, or when you’re meant to receive it. Here’s how to claim your broadband vouchers when you’ve switched via Uswitch.
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Note: Gift vouchers are never issued by Uswitch. If you haven't received yours after 120 days, contact your new provider or the reward card issuer e.g.

When will my vouchers be sent out?

Broadband vouchers will typically only be sent to you once your broadband connection is turned on. This will tend to be different from provider to provider, as some have longer time periods in which new customers can cancel their order than others.

For the most part, your broadband account needs to be confirmed as being activated and can no longer be cancelled. Your new provider will then confirm with its chosen gift voucher company that your order is live and your vouchers can be issued.

This means it can sometimes take up to 120 days after your broadband has been installed before your vouchers will be sent out. To see how long you might have to wait you should double check the T&Cs of your voucher, which should be included in your original confirmation email.

Why haven’t I received my broadband vouchers?

If you still haven’t received your vouchers after waiting the required number of days, there may have been a problem with your original purchase.

1. The transaction was interrupted

You usually need to complete your initial transaction in one session in order for the sale to be tracked correctly with the gift card issuer. If you started the transaction but then navigated away from the page and returned later, the sale may not have been registered. 

In this case, you’ll need to check your confirmation email for any mention of your gift voucher. Unfortunately, if you started a new session when you made your switch and there wasn’t a gift voucher landing page, you may not receive one. Get in touch with your new provider to find out if your gift voucher was registered properly when you switched.

2. You had a VPN or ad blocker installed

If you were using a VPN or ad blocker software, or had cookies disabled on your device, the sale may not have been properly tracked. Search through your emails to see if you can find any communications from one of the gift voucher providers mentioned below.

Who sends out broadband vouchers and gift cards?

Broadband vouchers are issued either directly from the provider or via a gift voucher service. Gift vouchers and reward cards attached to specific broadband deals are never issued directly from Uswitch.

Pure Card - BT, Plusnet

BT and Plusnet currently use Pure Card to issue their reward cards. These will usually be in the form of prepaid Mastercards that can be used just like regular debit or credit cards when shopping online.

Giftcloud - Vodafone, TalkTalk, Sky, Virgin Media, Hyperoptic, Shell

Providers like Vodafone, TalkTalk, Sky, Virgin Media, Hyperoptic and Shell Energy Broadband all currently use Giftcloud to issue their gift cards. And while prepaid Mastercards are also available, some providers offer larger amounts for specific retailers such as Amazon, M&S or Tesco.

How to claim your broadband vouchers from each provider

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