Note: Gift vouchers are never issued by Uswitch. If you haven't received yours after 120 days, contact your new provider or the reward card issuer e.g. firstname.lastname@example.org
Broadband vouchers will typically only be sent to you once your broadband connection is turned on. This will tend to be different from provider to provider, as some have longer time periods in which new customers can cancel their order than others.
For the most part, your broadband account needs to be confirmed as being activated and can no longer be cancelled. Your new provider will then confirm with its chosen gift voucher company that your order is live and your vouchers can be issued.
This means it can sometimes take up to 120 days after your broadband has been installed before your vouchers will be sent out. To see how long you might have to wait you should double check the T&Cs of your voucher, which should be included in your original confirmation email.
If you still haven’t received your vouchers after waiting the required number of days, there may have been a problem with your original purchase.
You usually need to complete your initial transaction in one session in order for the sale to be tracked correctly with the gift card issuer. If you started the transaction but then navigated away from the page and returned later, the sale may not have been registered.
In this case, you’ll need to check your confirmation email for any mention of your gift voucher. Unfortunately, if you started a new session when you made your switch and there wasn’t a gift voucher landing page, you may not receive one. Get in touch with your new provider to find out if your gift voucher was registered properly when you switched.
If you were using a VPN or ad blocker software, or had cookies disabled on your device, the sale may not have been properly tracked. Search through your emails to see if you can find any communications from one of the gift voucher providers mentioned below.
Broadband vouchers are issued either directly from the provider or via a gift voucher service. Gift vouchers and reward cards attached to specific broadband deals are never issued directly from Uswitch.
BT and Plusnet currently use Pure Card to issue their reward cards. These will usually be in the form of prepaid Mastercards that can be used just like regular debit or credit cards when shopping online.
Providers like Vodafone, TalkTalk and Sky all currently use Giftcloud to issue their gift cards. And while prepaid Mastercards are also available, some providers offer larger amounts for specific retailers such as Amazon, M&S or Tesco.
Your guide to moving your broadband connection to your new house. Here's what to consider when moving, including whether you should switch or stay.Learn more
Looking to switch your broadband service? Here's how to do it all, from finding the broadband speed you need to choosing the right provider for you.Learn more