Why choose Plusnet?
Save with online exclusives. Find a range of packages from Uswitch's Provider of the Year.
Connect your home. Get a free wireless router included.
Support if you need it. Award-winning, UK-based customer service.
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Plusnet started up in 1997 as a dial-up internet service provider, and it proved to be so popular that by 2004, the size of its customer base had doubled. Since then, it's grown steadily to become one of the UK’s largest broadband providers.
In 2007, Plusnet was acquired by BT Group. It continues to operate separately from the BT brand, but it has led to a number of offers, initiatives and add-ons being shared between the two providers.
In 2012, Plusnet launched its fibre broadband service, using the same Openreach network as BT's superfast fibre and offering average speeds of 66Mbps. Its packages all offer unlimited downloads, but traffic prioritisation usually applies during peak usage times.
Plusnet was also awarded Broadband Provider of the Year at the 2021 Uswitch Awards, which shows how highly-regarded its service is amongst broadband users.
Plusnet broadband deals are marketed primarily as being great value for money, supplying fast connection speeds and accompanied with excellent customer service.
If you're looking for good-value internet services, Plusnet's broadband deals will typically feature prominently at the top of your shortlist.
A simple ADSL broadband connection offers you 10Mbps average download speeds, and you can often grab a Plusnet ADSL deal for as little as £18.99 a month.
However, Plusnet doesn't limit itself to ADSL broadband. It offers plenty of reasonably priced fibre broadband deals too, with faster average speeds starting at 36Mbps and going up to 66Mbps. These can start from as little as £22.99 a month.
If you live in a one or two person household and only occasionally use the internet, the 10Mbps speeds of Plusnet's ADSL connection would be best for you. However, if you live with three or more people, or you often use the internet to stream TV and download large files, then you would likely be better off with one of Plusnet's fibre broadband deals.
Check out the most popular Plusnet broadband deals in the comparison table above, or search for more cheap broadband providers on Uswitch.
Plusnet takes pride in its award-winning customer service and offers a number of ways for customers to get in touch with its dedicated team. It typically receives fewer customer complaints than most broadband providers in Ofcom's quarterly complaints report.
The provider was also recognised for its reputation with customers at the 2021 Uswitch Mobile & Broadband Awards, winning 'Best Provider Customer Service' and 'Most Popular Broadband Provider'.
Plusnet’s online help and support section is intended to cover the most frequently asked questions, while its ‘Contact Us’ facility is available for live online chat or by phone.
Plusnet’s four-port wireless router uses ‘N’ series technology and is provided with all of its fibre and ADSL broadband products. It comes free when customers sign up for one of its deals on a 12- or 18-month contract.
Created by McAfee, the Plusnet Protect security package also includes spam protection and a personal firewall.
Plusnet internet products also come with its parental controls tool, Plusnet SafeGuard.
At the start of 2021, Plusnet announced that they would "no longer be taking orders" for its pay-TV services. The Plusnet T&Cs also revelas that customers would no longer be able to renew their TV subscription as of 7 February 2021. Existing TV customers are still able to use their set-top boxes to watch Freeview content, but Plusnet TV services are no longer available to purchase.
However, as Plusnet's parent company is BT, customer can still get access to the BT Sport app at a reduced rate.
Customers of Plusnet broadband receive a personal webmail account, which includes unlimited alias addresses included (subscription accounts receive an unlimited amount).
You also have the option to add alias email addresses, which are a different address but still deliver emails to the same inbox. This gives you the option to give out different email addresses or more anonymous email address and still manage all your correspondances from the same inbox.
Just remember that you'll likely have to change your Plusnet email address if you end up switching from them in the future.