As of 2009, Tiscali is part of TalkTalk and is no longer in operation.
With over four million customers, TalkTalk is one of the UK’s largest broadband providers. As well as its core broadband and landline services, TalkTalk also offers TV and mobile phone and is a ‘quad-play provider’.
After 14 years as a mobile phone retailer, Carphone Warehouse launched TalkTalk in 2003 to target the domestic landline and broadband market. TalkTalk broadband made its name with a ‘free broadband’ service based on an 18-month contract and upfront fee.
Since then it has stuck to a ‘value broadband’ business model, with a range of TalkTalk broadband deals targeting cost-conscious consumers.
In 2008, the range of TalkTalk internet deals was bolstered with the TalkTalk Essentials bundle, allowing users to sign up for add-ons called 'Boosts' and tailor their broadband packages to best meet their needs.
In 2012, TalkTalk followed this up with a digital TV service powered by TalkTalk broadband and based on YouView set-top boxes for catch-up and on demand TV services.
TalkTalk customer support telephone lines are free from a TalkTalk landline.
The TalkTalk online HelpDesk is also available to answer queries, or there's the option to contact TalkTalk’s support team by e-mail. TalkTalk also runs a members forum where you can get more personalised help from other customers and specialists.
The My Account feature lets customers manage their account online, allowing them to check their bills and other details.
All TalkTalk broadband deals and TV deals come with a free wireless router.
Choose TalkTalk Plus TV deals and you also get a free YouView TV set-top box. This offers the option to pause and rewind live TV, as well as access on-demand content and subscribe to pay-TV channels.
The TalkTalk YouView box is also available in a higher-end option that allows you to record and store programmes, too.
Talk Talk’s free HomeSafe online security includes firewall, antivirus and anti-spyware protection.
An extra layer of security is available with TalkTalk's Super Safe Boost, which is free for up to eight devices. For £2 per month (or free of charge for TalkTalk Plus customers), this offers award-winning security software for additional devices.
Customers receive up to five e-mail addresses with TalkTalk broadband, which can be shared among family or co-habitants. The dedicated TalkTalk broadband dashboard area provides access to those e-mail addresses, as well as important customer messages.
Customers with TalkTalk broadband deals who add a mobile phone to the bundle of services they take from TalkTalk qualify for some substantial discounts.
Subscribers to TalkTalk triple-play deals also get a complimentary mobile phone SIM card, offering free minutes, calls and data.
Our UK based call centre staff can provide expert help to find a deal that matches your needs.