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BT Reward card

Claim your reward on BT’s website: http://www.bt.com/claimmyreward

Once you have claimed, your reward will be posted within 30 days so allow enough time for your voucher to arrive.

Plusnet Mastercard or prepaid debit card

After your services have been activated, Plusnet will send an email with instructions on how to get your Mastercard/Prepaid Debit card. After the email has been received, you have two months to claim your reward.

Plusnet Amazon gift card

For an Amazon.co.uk gift card, Plusnet will email you a link that is valid for two months. Click it and fill out the onscreen form until you get to a confirmation screen. This screen will show you your Amazon gift certificate code, which you can start using straightaway.

Plusnet Cashback

For cashback, Plusnet will email you a link to their cashback claim page. This link is valid for two months. Within 30 days of clicking and filling out the onscreen form, your cheque should arrive at the address where your package is installed, in the name of the account holder.

Sky broadband vouchers

It will take up to 90 days from your purchase date to verify the sale and ensure your purchase is eligible.

Once your purchase is verified, you will be sent instructions via email on how to choose your gift card.

You will have 90 days to claim your gift card from the date you receive the instruction email.

If you have any questions about how to redeem your gift card, or in the unlikely event that you haven’t received your gift card please contact at hello@giftcloud.com. Allow up to 120 days from the purchase date for your reward to be received. 

TalkTalk E-Gift card

TalkTalk will send you instructions to claim your reward within 90 days of your purchase. After you've received the instructions, you'll have three months to claim your reward. 

Not received your voucher? Get in touch with TalkTalk at: uk-talktalkvouchers@awin.com.

TalkTalk Love2Shop voucher

TalkTalk automatically sends out a physical Love2Shop voucher to the address where your service was set up, so there's no need to submit a claim. However, it's worth noting that you may have to wait up to 28 days after your broadband is up and running to receive your voucher.

Vodafone vouchers

Your voucher will be sent to the email address you used to sign up following a validation period of 120 days.

Not got your voucher or just have a question? Contact: hello@giftcloud.com.

For more providers, take a look at our full guide on how to claim your broadband vouchers.

To cancel your order, you'll need to contact the provider you chose directly. They'll be able to help you.

Uswitch cannot cancel switches on your behalf.

No, you no longer need to reach out to your old provider to cancel your current contract when you switch.

Thanks to a new broadband switching process called One Touch Switch, all you need to do is sign up to your new provider. They will then contact your old one and manage the transfer of your details.

It used to be the case that if you were switching to a provider that used a different broadband network – such as BT to Virgin Media – that you had to cancel your old contract yourself.

But after a new ruling from Ofcom in 2024, the same process applies regardless of which provider, or network, that you switch to.

Learn more about how to switch broadband with our guide.