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npower

npower

npower 2019 customer rating

npower was rated three stars out of five by customers in the 2019 survey of UK households. The big six supplier earned its rating based on marks for smart meter installation and billing services.

npower supplies gas and electricity to around 3.1 million customers in the UK.

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About npower

npower, originally established as National Power in 1990 following the privatisation of the state-owned Central Electricity Generating Board, is now owned by the RWE Group which incorporates Germany’s leading gas and electricity companies.

npower supplies gas and electricity to around 6.5 million customers, making it the third largest energy supplier in the UK. The big six supplier also offers boiler services, including boiler repair and replacement.

The supplier is also one of just a few companies to have earned the Carbon Trust Award for sustainable management of energy, water and waste.

npower Select

In March 2019 npower launched npower Select, a new version of its service operating under the RWE GRoup banner aimed at customers who want to solely manage their energy online. It provides a range of app and online-only energy tariffs for customers regardless of their meter type.

Recent price changes from npower

In February 2019, npower announced it would be raising prices for around 1 million of its standard variable customers by 10%, effective April 2019. The supplier increased rates to the new energy price cap level of £1,254.

In May 2018, npower announced a price rise of 5.3% on average for dual fuel customers on its standard variable rate tariff. The increase meant a hike of £64 per year on average for around 1 million of its customers.

Read more about npower's price change history.

The table below shows which of the big six energy suppliers, including npower, last raised or dropped their prices, by how much and when:

Supplier Price change 1 Date effective Price change 2 Date effective

EDF Energy

10% 1 Apr 2019 N/A N/A

E.ON

10% 1 Apr 2019 N/A N/A

British Gas

10% 1 Apr 2019 N/A N/A

ScottishPower

10% 1 Apr 2019 N/A N/A

SSE

10% 1 April 2019 N/A N/A

npower

10% 1 April 2019 N/A N/A

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Why switch to npower?

npower is part of the Accurate Bills Code of Practice created by the industry trade group Energy UK, committing it to producing clearer bills that are easier for customers to understand.

npower's parent company, the RWE Group, is one of the five largest gas and electricity companies in Europe, and has over 16 million electricity customers and 8 million gas customers.

RWE npower renewables is one of the biggest wind-power and hydroelectric generators.

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