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SSE

SSE

SSE is the parent company for SSE Atlantic, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC, and the UK's second-largest supplier of gas and electricity

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Who are SSE?

SSE was formed in December 1998, following the merger of Scottish Hydro Electric and Southern Electric and currently manages one of the largest distribution network in the UK. SSE supply gas and electricity to more than 10 million customers throughout Wales, England, Scotland and Ireland.

SSE offer their exclusive Reward programme, which gives registered customers the opportunity to purchase tickets to their arenas 48 hours in advance of general sale. Eligible SSE arenas are located in Belfast, Wembley and Glasgow.

Customer satisfaction

SSE scored fifth place amongst eight suppliers in our 2017 customer satisfaction awards. The supplier improved its rank from sixth place last year.

Will Morris, Group Managing Director, Retail, of SSE, said of the score:

"Customer service has always been one of SSE’s key priorities and we’re very happy to see that our score has improved once again. But to climb up the rankings we need to improve faster than our competitors. We have a strong track record of delivering on customer service but we know there is always more to be done.

That’s why we’ve committed to a range of new initiatives to step up our service including increasing the number of SSE customer service advisers, provide more support and advice to customers falling into debt and working with customers to test and rate our service with mystery shopping. We are also the first energy supplier to commit to working with the BSI to make our processes more flexible; helping us identify customers who might need a little extra help and adapt our service to meet their individual needs."

The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).

Recent price changes

In March 2017, SSE announcd it would raise prices electricity prices by 15% (there would be no change to gas prices) for an average price hike for variable rate dual fuel customers of 7%.

Supplier Date effective Avg price change (%)

EDF Energy

1 March 2017 Up-arrow1.2%

E.ON

26 April 2017 Up-arrow9%

British Gas

through July 2017 Price freeze

ScottishPower

31 March 2017 Up-arrow7.8%

sse

28 April 2017 Up-arrow7%

npower

16 March 2017 Up-arrow9.8%

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previoulsy, in November 2016, SSE announced that it would place a "price freeze" on its standard variable rate plans until April 2017.

At the start of 2015, SSE followed the trend of its competition, stating that it would lower the prices of its standard plan by 4.1%. The price cut would not be implemented until 30 April 2015.

SSE announced a price rise of 8.2% in October 2013. This price increase went into effect in November 2013. The increase affected customers of all SSE's subsidiaries, including those on tariffs with SSE Atlantic Energy, SSE Southern Electic, SSE Scottish Hydro and SSE SWALEC.

In December that year, after government announced a cut would be made to green taxes, SSE stated it would reduce this price rise by 4%, effective the following March. This made the overall price rise in 2014 4.2%

SSE and its subsidiaries

SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.

Subsidiary Region
SSE Southern Electric London, Eastern, South-West and South-East
SSE & SSE Atlantic Midlands, East Midlands, Yorkshire, North-West and North
SSE SWALEC South Wales, North Wales
SSE Scottish Hydro Northern Scotland
SSE Airtricity Northern Ireland

What else SSE offers

  • Boiler and heating cover
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