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SSE energy supplier information

SSE energy supplier information

SSE 2020 customer rating

Based on SSE reviews, the big six energy supplier was rated three stars out of five by customers in Uswitch's 2020 customer satisfaction survey.

The survey, run by independent organisation YouGov and commissioned by Uswitch, included more than 17,000 respondents from the UK and is the largest of its kind.

SSE reviews were collected in 15 categories from customers on SSE tariff. The supplier took the Best Large Supplier prize in the Best Customer Service, Best Online Experience, Best Smart Meter Experience, Best Meter Reading Services and Best Billing Services categories.

To compare SSE tariffs with other energy suppliers, type your postcode in the box and hit ‘Compare now’.

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About SSE energy

SSE, along with its regional brands (SSE Atlantic, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC) is now part of the OVO family and, as part of the big six, is one of the UK's largest gas and electricity suppliers.

Along with a range of SSE tariffs the supplier offers its exclusive Reward programme, which gives registered customers the opportunity to purchase tickets to its arenas 48 hours in advance of general sale. Eligible SSE arenas are located in Belfast, Wembley and Glasgow.

The supplier is part of the Energy Switch Guarantee, which promises that customers’ switches will be completed within 21 days. With SSE tariffs, customers can manage their energy account online, with the ability to view their bills, make payments and submit meter readings to receive a balance instantly.

SSE energy prices and tariffs

As one of the UK’s biggest energy suppliers, SSE tariffs have always spanned a wide range of competitive fixed rate and variable energy deals at various price points available for customers to sign up to. Customers can also have a smart meter installed free of charge so they can better monitor their energy usage.

For a fuller level of coverage, some of SSE’s energy tariffs enable customers to sign up to broadband along with their energy, as well as securing heating breakdown cover.

Additionally, if customers opt to pay by Direct Debit or standing order, they’ll receive a discount of £40 per fuel per year as opposed to paying via different methods.

You can take a look at all the SSE energy tariffs currently available through Uswitch below.

Supplier Plan name Tariff type Price
SSE 1 Year Fix and Cover Fixed for 12 months £890 Compare now
SSE Online Energy v3 Fixed for 12 months £880 Compare now
SSE SSE 1 Year Fix Fixed for 12 months £1110 Compare now
SSE SSE 1 Year Fix Renew v2 Fixed for 12 months £1002 Compare now
SSE SSE 2 Year Fix v3 Fixed for 24 months £1113 Compare now
SSE Standard Variable £1124 Compare now

This information is updated hourly with energy plans which are available to switch to through Uswitch. To appear in this table, plans must be available in at least 7 of the 14 regions.

How SSE prices have changed in 2020

In February 2020, SSE prices dropped by £17 for standard variable tariff customers in line with the new energy price cap level, which had been revised by Ofgem. This represented a 1% decrease, effective from 1 April 2020.

In August 2019, SSE reduced the price of its standard variable tariff by £77, also in reaction to a drop in Ofgem's price cap. This 6% average price reduction came into effect on 1 October 2019.

In February 2019, however, SSE had joined the rest of the big six energy suppliers in raising its prices from 1 April 2019 in line with the raising of the energy price cap.

In May 2018, SSE prices rose by 7.9% (total percent increase based on 6.7% average price rise and removal of the £6 per fuel, per year paperless billing discount), effective 11 July 2018.

You can read more about the history of how SSE prices have changed in our guide.

The table below shows which of the big six energy suppliers, including SSE, have changed their prices so far in 2019.

Supplier Price change 1 Date effective Price change 2 Date effective Price change 3 Date effective

EDF Energy

+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

E.ON

+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

British Gas

+10% 1 Apr 2019 -6% 1 Oct 2019 -2% 1 Apr 2020

ScottishPower

+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

SSE

+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

npower

+10% 1 Apr 2019 -6% 1 Oct 2019 -1% 1 Apr 2020

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previously, in November 2016, SSE announced that it would place a "price freeze" on its standard variable rate plans until April 2017.

At the start of 2015, SSE followed the trend of its competition, stating that it would lower the prices of its standard plan by 4.1%. The price cut would not be implemented until 30 April 2015.

SSE prices rose by 8.2% in October 2013, with the change coming into effect in November 2013. The increase affected customers of all SSE's subsidiaries, including those on tariffs with SSE Atlantic Energy, SSE Southern Electric, SSE Scottish Hydro and SSE SWALEC.

In December that year, after the government announced a cut would be made to green taxes, SSE stated it would reduce this price rise by 4%, effective the following March. This made the overall price rise in 2014 4.2%.

SSE gas and electricity

Customers can choose between dual fuel, gas-only or electricity-only SSE energy tariffs depending on their circumstances and requirements. Different SSE tariffs will be more suitable for customers living in certain areas - there’s no one-size-fits-all tariff that everyone should opt for.

OVO Group

OVO is a collection of companies driving progress to net zero carbon living through harnessing clean, affordable energy for everyone. Across the group, OVO serves nearly 5 million customers with intelligent energy technology solutions to decarbonise homes.

Founded in 2009 by Stephen Fitzpatrick, OVO redesigned the energy experience to be fairer, greener and simpler for all. Today, OVO is on a mission through its sustainability strategy, Plan Zero, to tackle the most important issue of our time — the climate crisis. Plan Zero set out the OVO group's commitments to halve customers' total lifestyle carbon emissions and eliminate their household emissions by 2030.

SSE and its subsidiaries

SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.

Subsidiary Region
SSE Southern Electric London, Eastern, South-West and South-East
SSE & SSE Atlantic Midlands, East Midlands, Yorkshire, North-West and North
SSE SWALEC South Wales, North Wales
SSE Scottish Hydro Northern Scotland

What else does SSE offer?

  • Boiler and heating cover
  • Read more …

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