SSE (formerly Scottish and Southern Energy) is the parent company for SSE Atlantic, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC
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Who are SSE?
SSE was formed in December 1998, following the merger of Scottish Hydro Electric and Southern Electric and currently manages one of the largest distribution network in the UK. SSE supply gas and electricity to more than 10 million customers throughout Wales, England, Scotland and Ireland.
SSE offer their exclusive Reward programme, which gives registered customers the opportunity to purchase tickets to their arenas 48 hours in advance of general sale. Eligible SSE arenas are located in Belfast, Wembley and Glasgow.
SSE scored fifth place amongst eight suppliers in our 2017 customer satisfaction awards. The supplier improved its rank from sixth place last year.
Will Morris, Group Managing Director, Retail, of SSE, said of the score:
"Customer service has always been one of SSE’s key priorities and we’re very happy to see that our score has improved once again. But to climb up the rankings we need to improve faster than our competitors. We have a strong track record of delivering on customer service but we know there is always more to be done.
That’s why we’ve committed to a range of new initiatives to step up our service including increasing the number of SSE customer service advisers, provide more support and advice to customers falling into debt and working with customers to test and rate our service with mystery shopping. We are also the first energy supplier to commit to working with the BSI to make our processes more flexible; helping us identify customers who might need a little extra help and adapt our service to meet their individual needs."
The customer service rating is based on an independent YouGov survey that was conducted between 27th October and 1st November 2016. A total of 5,028 UK energy consumers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted and are representative of all UK adults (18+).
Recent price changes
In November 2016, SSE announced that it would place a "price freeze" on its standard variable rate plans until April 2017.
Previously in 2016, SSE announced a price cut:
|Supplier||Date effective||Avg price change (%)|
|1 March 2017||1.2%|
|through February 2017||Price freeze|
|through July 2017||Price freeze|
|31 March 2017||7.8%|
|through March 2017||Price freeze|
|16 March 2017||9.8%|
*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.
At the start of 2015, SSE followed the trend of its competition, stating that it would lower the prices of its standard plan by 4.1%. The price cut would not be implemented until 30 April 2015.
SSE announced a price rise of 8.2% in October 2013. This price increase went into effect in November 2013. The increase affected customers of all SSE's subsidiaries, including those on tariffs with SSE Atlantic Energy, SSE Southern Electic, SSE Scottish Hydro and SSE SWALEC.
In December that year, after government announced a cut would be made to green taxes, SSE stated it would reduce this price rise by 4%, effective the following March. This made the overall price rise in 2014 4.2%
SSE and its subsidiaries
SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.
|SSE Southern Electric||London, Eastern, South-West and South-East|
|SSE & SSE Atlantic||Midlands, East Midlands, Yorkshire, North-West and North|
|SSE SWALEC||South Wales, North Wales|
|SSE Scottish Hydro||Northern Scotland|
|SSE Airtricity||Northern Ireland|