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SSE 2019 customer rating

Big six energy supplier SSE was rated three stars out of five by customers in uSwitch's 2019 customer satisfaction survey. Customers gave the supplier marks in categories including Most Likely to Recommend and Meter Reading Services. The supplier's 70% customer satisfaction score earned it the Large Supplier of the Year award.

The survey, run by independent organisation YouGov and commissioned by uSwitch, included more than 17,000 respondents from the UK and is the largest survey of its kind.

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What is SSE?

SSE is the parent company for SSE Atlantic, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC, and one of the UK's largest gas and electricity suppliers.

SSE was formed in December 1998, following the merger of Scottish Hydro Electric and Southern Electric, and currently manages one of the largest distribution network in the UK. SSE supplies gas and electricity to millions of customers throughout Wales, England, Scotland and Ireland.

SSE offers its exclusive Reward programme, which gives registered customers the opportunity to purchase tickets to its arenas 48 hours in advance of general sale. Eligible SSE arenas are located in Belfast, Wembley and Glasgow.

Recent price changes

In February 2019, SSE joined the rest of the big six energy suppliers in raising its prices, effective 1 April 2019. The announcement came after Ofgem revealed it would be raising the rate of its energy price cap.

SSE's 10% price rise affects 2.1 million customers on SSE's standard tariff and will add an average of £116 per year to these customers' bills.

In May 2018, SSE announced it would raise prices by 7.9% (total percent increase based on 6.7% average price rise and removal of the £6 per fuel, per year paperless billing discount), effective 11 July 2018.

You can read more about SSE's price change history in our guide.

The table below shows which of the big six energy suppliers, including SSE, have changed their prices so far in 2019.

Supplier Price change 1 Date effective Price change 2 Date effective

EDF Energy

10% 1 Apr 2019 N/A N/A


10% 1 Apr 2019 N/A N/A

British Gas

10% 1 Apr 2019 N/A N/A


10% 1 Apr 2019 N/A N/A


10% 1 Apr 2019 N/A N/A


10% 1 Apr 2019 N/A N/A

Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Previously, in November 2016, SSE announced that it would place a "price freeze" on its standard variable rate plans until April 2017.

At the start of 2015, SSE followed the trend of its competition, stating that it would lower the prices of its standard plan by 4.1%. The price cut would not be implemented until 30 April 2015.

SSE announced a price rise of 8.2% in October 2013. This price increase went into effect in November 2013. The increase affected customers of all SSE's subsidiaries, including those on tariffs with SSE Atlantic Energy, SSE Southern Electic, SSE Scottish Hydro and SSE SWALEC.

In December that year, after government announced a cut would be made to green taxes, SSE stated it would reduce this price rise by 4%, effective the following March. This made the overall price rise in 2014 4.2%

SSE and its subsidiaries

SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.

Subsidiary Region
SSE Southern Electric London, Eastern, South-West and South-East
SSE & SSE Atlantic Midlands, East Midlands, Yorkshire, North-West and North
SSE SWALEC South Wales, North Wales
SSE Scottish Hydro Northern Scotland
SSE Airtricity Northern Ireland

What else does SSE offer?

  • Boiler and heating cover
  • Read more …

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