The Utility Warehouse offers a way for energy, mobile, broadband and home phone consumers a way to bundle their services together into one utility bill for "guaranteed savings."
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2018 Supplier rating for Utility Warehouse
Utility Warehouse was rated four-and-a-half stars out of five by UK customers in the independent 2018 survey run by YouGov and commissioned by uSwitch. This rating is based on customer's scores for Utility Warehouse on categories such as switchover process, customer service and likely to recommend.
About Utility Warehouse
The Utility Warehouse is owned by Telecom Plus, which was founded in 1996 to offer consumers calling alternatives to save money on landline phone calls.
In November 2013, Telecom Plus entered into an agreement with npower to purchase the big six supplier’s subsidiaries Electricity Plus and Gas Plus.
The move resulted in about 770,000 accounts to be moved under The Utility Warehouse brand, effectively making them the seventh-biggest supplier in the UK.
Previously, in 2006, The Utility Warehouse sold its energy subsidiaries to npower. Originally established as National Power in 1990 following the privatisation of the state-owned Central Electricity Generating Board, npower is now owned by RWE Group which incorporates Germany’s leading gas and electricity companies.
More about The Utility Warehouse
The provider offers a "price promise" to its customers: if customers switch all their services to them, they are "guaranteed" to save money. If they don’t, Utility Warehouse will refund double the difference.
They also offer an Energy Price Guarantee, which states that states that dual-fuel prices will be competitive to the big six’s offerings (based on payment by direct debit with paper billing for an average household’s consumption).
The provider also offers refer-a-friend incentives and no-minimum contracts.
Utility Warehouse had less than 150 responses in our independent YouGov survey, so we can't show a customer service rating. This is not necessarily an indication of poor performance.