Utility Warehouse received a 75% Customer Service rating from UK customers in the latest independent survey run by YouGov and commissioned by Uswitch, making it the highest-scoring supplier in the main category for the Uswitch Energy Awards 2022.
The supplier had come second in the same category in 2021. It also won the Most Likely to Recommend and Best Rewards categories, and came second in the award for Best App.
Utility Warehouse is owned by Telecom Plus, which was founded in 1996 to offer consumers calling alternatives to save money on landline phone calls.
It offers a Discount Club, acting as a single supplier for households' energy, home phone, broadband and mobile services.
The provider offers a "price promise" to its customers: if customers switch all their services to them, they are "guaranteed" to save money. If they don’t, Utility Warehouse will refund double the difference.
It also offers an Energy Price Guarantee, which states that states that dual fuel prices will be competitive to the big six’s offerings (based on payment by direct debit with paper billing for an average household’s consumption).
The provider also offers refer-a-friend incentives and no-minimum contracts.
Like the majority of energy suppliers in the UK, Utility Warehouse is subject to Ofgem's energy price cap, which sets the maximum price of standard variable tariffs. When Ofgem raised the level of the price cap to its highest ever point of £1,971, Utility Warehouse raised the price of its SVT to £1,960.69. This came into effect in April 2022.
In August 2021, Ofgem announced it would raise the level of the price cap to £1,277 from 1 October 2021. In reaction to this, Utility Warehouse increased prices on its standard variable tariff (known as the Value tariff) to £1,270.96. This translates to a price rise of £132 per year for customers on Utility Warehouse's Value tariff, effective from October 2021.
This followed another price rise announced in February 2021, when Ofgem announced a price cap increase to £1,138 from 1 April 2021. Utility Warehouse therefore increased prices on the Value tariff by 9% in line with the cap - a price rise of £95 per year.
In April 2020, Utility Warehouse reduced prices on its standard variable tariff by 1%, or an average of £17. This was in reaction to a cut in Ofgem's price cap.
In March 2019, Utility Warehouse announced a 10% price rise for customers on its Value tariff, effective 1 April 2019. This was also in reaction to the changing energy price cap.
In July 2018, Utility Warehouse increased its standard variable tariff prices by 4.4%, affecting around 250,000 customers.
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