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Utility Warehouse

Utility Warehouse

Utility Warehouse 2019 customer rating

Utility Warehouse received an 83% overall satisfaction rating from UK customers in the latest independent survey run by YouGov and commissioned by uSwitch, placing it third in the uSwitch Energy Awards 2019.

This rating is based on customers' scores for Utility Warehouse on categories such as switchover process, customer service and likely to recommend.

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About Utility Warehouse

The Utility Warehouse offers a way for energy, mobile, broadband and home phone consumers a way to bundle their services together into one utility bill for "guaranteed savings."

Utility Warehouse is owned by Telecom Plus, which was founded in 1996 to offer consumers calling alternatives to save money on landline phone calls.

Utility Warehouse offers a Discount Club, acting as a single supplier for households' energy, home phone, broadband and mobile services.

More about The Utility Warehouse

The provider offers a "price promise" to its customers: if customers switch all their services to them, they are "guaranteed" to save money. If they don’t, Utility Warehouse will refund double the difference.

They also offer an Energy Price Guarantee, which states that states that dual-fuel prices will be competitive to the big six’s offerings (based on payment by direct debit with paper billing for an average household’s consumption).

The provider also offers refer-a-friend incentives and no-minimum contracts.

Utility Warehouse price changes

In March 2019, Utility Warehouse announced a 10% price rise for customers on its Value tariff, effective 1 April 2019. This followed Ofgem's price cap rise announcement.

In July 2018, Utility Warhouse increased its standard variable tariff prices by 4.4%, affecting around 250,000 customers.

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