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  5. Transferring your number

How to transfer your number from SMARTY to giffgaff?

Read more about giffgaff

  1. 1) Check you’re eligible to switch from SMARTY

    If you’re out of contract with SMARTY, you can switch network any time you like and it won’t cost you a thing.

    To find out if you’re out of contract, you’ll need to head to the SMARTY site and log in to your account.

    Just log in, click on the menu icon, select 'Account settings' and the rest is easy.

    And if you’re interested in switching but want a bit more information first, text INFO to 85075.

  2. 2) Contact SMARTY to tell them you want to leave and get your PAC code

    Your next job is to contact SMARTY to tell them you’d like to leave. To do this, just text PAC to 65075 to get your PAC code. It’s this short, alphanumeric code that will enable you to transfer your existing phone number to the network you want to join.

    SMARTY doesn’t have a customer service telephone number to call. But if you prefer, you can get in touch by email to request your PAC code via its website.

    Once you’re logged in, click on the menu icon. Then choose Account Settings and go from there.

    SMARTY will then send your PAC code to you by email. By law, networks have to provide you with your PAC code within two hours of you asking for it. So you won't have long to wait.

  3. 3) Find and buy a deal from giffgaff

    Right, then. Confirmed you’re out of contract and ready to switch? Good news. Your next job is to choose a deal from giffgaff and sign up for it via Uswitch.

    Vodafone will then run some credit checks. After you’re approved, you’ll receive your phone in the post.

  4. 4) 4 Contact giffgaff to give them your PAC Code

    You can do this via giffgaff’s number transfer form.

  5. 5) Insert your giffgaff SIM card

    Take the phone from its box and insert your giffgaff SIM. giffgaff advises that there will be some loss of service during the transfer process.

    To check whether the giffgaff SIM is active and the transfer has been completed, it’s a good idea to turn the phone on and off during the day.

  6. 6) Wait for your number to be transferred to giffgaff

    Typically, your number transfer will be completed at some point during the next working day. If a weekend gets in the way, it may take a bit longer.