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How to transfer your number from Sky Mobile to Lebara Mobile?

Read more about Lebara Mobile
  1. 1) Check you’re eligible to switch from Sky Mobile

    Assuming you’re out of contract, you’re free to switch from Sky Mobile any time you like and it won’t cost you anything.

    Not sure if you’re still under contract? You can find out by contacting Sky Mobile's customer support team on 03300 412 524 from your Sky Mobile phone. Or on 03300 412 524 from any other phone (standard network charges apply).

    The support team’s working hours are 8.30am-11pm every day.

    If you’d prefer not to call, you can also find out your contract end date by logging in to your Sky Mobile account, or by opening up the Sky Mobile app on your phone.

  2. 2) Contact Sky Mobile to tell them you want to leave and get your PAC Code

    Next item on the agenda is to get in touch with Sky Mobile to tell them you’d like to leave. Contact numbers are outlined in step one.

    While you’re on the line, be sure to ask for a PAC Code. This is a short sequence of numbers and letters that will enable you to transfer your current phone number to the network you’re joining.

    It’s a legal requirement that networks provide you with your PAC Code within two hours of your request.

    Once you’ve got your PAC Code, you’ll have 30 days to use. Thereafter it expires. So if you haven’t used it within this timeframe, you’ll need to contact Sky Mobile to get a new one.

  3. 3) Find and buy a SIM from Lebara Mobile

    Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through uSwitch.

    Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.

  4. 4) Contact Lebara Mobile to give them your PAC Code

    The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.

    The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.

  5. 5) Insert the Lebara Mobile SIM in your phone

    Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.

    Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.

  6. 6) Wait for your number to be transferred to Lebara Mobile

    Typically, number transfers are complete the next working day. But this may vary from network to network.

    It’s also worth noting that if a weekend gets in the way, it could take a little longer.