1) Check you’re eligible to switch from talkmobile
If you’re out of contract with talkmobile, you’re free to switch whenever you like and it won’t cost you anything.
To check your contract status or find out your contract end date, get in touch with talkmobile’s customer support team on 5888 from your talkmobile phone. Or 0333 304 8064 from any other phone (standard network charges apply).
Opening hours are 8am-7pm Monday-Friday. 9am-6pm on Saturday. 10am-5pm on Sunday.
If you’d prefer not to call, you can also get your contract end date by logging into your talkmobile account. Or by opening up the talkmobile app on your phone.
2) Contact talkmobile to cancel and get your PAC Code
Next on the to-do list is to contact talkmobile and tell them you’d like to leave. You can get in touch with them on the contact numbers listed in step 1.
While you’re talking to the customer support team, you’ll also need to ask for a PAC Code.
What’s a PAC Code, you say? It’s a short sequence of numbers and letters that you’ll need to give to the network you’re planning to join, so that they can transfer your existing telephone number.
PAC Codes expire after 30 days, which means you’ll need to use yours within this timeframe. If for any reason you’re not able to, you’ll have to contact talkmobile again to request a new one.
3) Find and buy a SIM from Lebara Mobile
Confirmed you’re out of contract? Okay, that’s all to the good. Now your job is to pick a SIM only deal from Lebara Mobile and sign up for it through Uswitch.
Once you’ve done that, Lebara will carry out some credit checks. After which point, you’ll be sent your SIM card in the post.
4) Contact Lebara Mobile to give them your PAC Code
The next item on your to-do list is to ring Lebara Mobile to give them your PAC Code.
The customer support team can be reached on 020 3059 0304 (standard network rates apply). Opening hours are 9am-5pm every day.
5) Insert the Lebara Mobile SIM in your phone
Next up, unlock the SIM tray on your phone with a pin-key and insert your Lebara Mobile SIM card.
Your number won’t be transferred straightaway. But you’ll be given a temporary number while the transfer is underway, so you’ll still be able to use your phone.
6) Wait for your number to be transferred to Lebara Mobile
Typically, number transfers are complete the next working day. But this may vary from network to network.
It’s also worth noting that if a weekend gets in the way, it could take a little longer.