1) Check you're eligible to switch from EE
If you're out of contract with EE, you can switch for no charge whenever you like.
Not sure if you're out of contract? To find out, you can call 150 from your EE phone to speak to customer support. Or on 07953 966 250 from any other phone (standard network charges apply).
Opening hours are 8am-8pm Monday-Friday. 8am-6pm at weekends.
Don't fancy phoning? Log in to your EE account online instead.
Keeping your old phone and signing up for a new SIM-only deal with a new network? Okay, that means there’s a chance you may need to get your phone unlocked.
The good news is that this is very simple. Just head to EE’s site where you’ll find a form to fill in to unlock your smartphone.
Once that’s done, they’ll provide you with a personal unlocking key (PUK) that you can use to unlock your handset.
2) Contact EE to cancel your contract and get your PAC code
Once you’ve found a new deal and signed up, your next task is to ring EE and tell them you want to leave. They’ll give you a contract end date that you should make a note of.
While you’re on the phone to them, you also need to ask for a PAC Code. It’s this short alphanumeric code that will enable you to transfer your existing phone number to the network you want to join. EE is bound by law to provide a PAC Code within two hours of you asking for it.
3) Find and buy a SIM from VOXI
Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through uSwitch.
VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.
4) Contact VOXI to give them your PAC Code
Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.
Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.
5) Insert the VOXI SIM card in your phone
Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.
Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.
Once that’s done, you’re good to go.