1) Check you’re eligible to switch from iD Mobile
If you’re out of contract with iD Mobile, you’re free to switch network whenever you like and it won’t cost you anything.
In the event that you’re not sure of your contract status, customer support a call on 7777 from your iD Mobile phone. Or you can ring 0333 003 7777 from a landline or any other mobile phone (charges may vary).
Opening hours are 8am-8pm every day of the week.
Don’t want to speak to anyone? You can also find out your contract end date by logging into to your iD Mobile account. Or you can open up the iD Mobile app on your phone and find it there.
2) Contact iD Mobile to cancel and get your PAC Code
Next up, you need to get in touch with iD Mobile and tell them you’re leaving. You can do this by getting in touch on the numbers listed in step 1.
While you’re on the phone to their team, you’ll also need to ask for a PAC Code. This is a short sequence of numbers and letters that's vital for you to transfer your existing phone number to the network you’re joining.
It’s a legal requirement that networks provide you with a PAC Code within two hours of your request.
The important thing to note, though, is that your PAC Code will expire if it’s not used within 30 days.
If, for whatever reason, you don’t get around to using it in that timeframe you’ll need to ring iD Mobile to ask for a new one.
3) Find and buy a SIM from VOXI
Right, so you’re sure you’re of contract. The next step is to select a SIM-only deal from VOXI and sign up for it through uSwitch.
VOXI will carry out some credit checks. Once they're out of the way, you’ll receive your SIM card in the post.
4) Contact VOXI to give them your PAC Code
Not long to go now. Your next task is to ring VOXI to tell them your PAC Code.
Get in touch over the phone on 03333 040 191. The call centre’s opening hours are 8am-9pm every day.
5) Insert the VOXI SIM card in your phone
Using a pin-key, open up the SIM tray on the side of your phone and insert your Voxi SIM.
Your number won’t be transferred straightaway. But while you’re waiting, you’ll be given a temporary number, so you’ll still be able to use your phone.
6) Wait for your number to be transferred
The time it takes to transfer a number varies from network to network. But unless a weekend gets in the way, your number transfer should be complete the next working day.
Once that’s done, you’re good to go.